TIFFANY R. THOMAS
Burton
Summary
Professional with 15+ years of experience in client relations, operations, and administration. A natural communicator and problem-solver who brings strong organizational skills and a people-first approach to every role.
Overview
20
20
years of professional experience
Work History
Loan Assistant
First Texas Bank
Georgetown
10.2015 - 08.2017
- Supported loan officers in preparing, processing, and documenting consumer, commercial, and real estate loan applications, ensuring compliance with regulations.
- Collected and verified borrower financial documents including tax returns, credit reports, income verification, and asset documentation.
- Coordinated with borrowers, real estate agents, underwriters, and title companies to gather information and ensure timely loan closings.
- Monitored loan pipelines, tracked outstanding conditions, and prepared loan disclosures and closing packages to streamline closing process.
- Performed data entry, filing, document scanning, and maintenance of confidential financial records.
REALTOR – Senior Associate
JB Goodwin
Round Rock
10.2013 - 03.2016
- Guided buyers, sellers, renters, and investors through residential real estate transactions in the Austin metropolitan area, ensuring informed decision-making.
- Conducted comparative market analyses to guide clients on accurate pricing and competitive offers.
- Negotiated purchase agreements, lease contracts, and closing terms; prepared all contracts in compliance with Texas real estate regulations.
- Coordinated with lenders, inspectors, title companies, and appraisers to ensure smooth, on-time closings.
- Cultivated new business through referrals, networking, and prospecting while fostering enduring client relationships.
Community Representative
Drees Custom Homes
Austin
05.2012 - 06.2013
- Conducted model home tours, detailing floor plans, customization options, and community amenities to enhance buyer understanding.
- Represented the builder in a residential community, guiding prospective buyers through new home purchases and custom builds.
- Prepared purchase agreements and coordinated closely with construction managers, lenders, and title companies to ensure seamless closing process.
- Generated sales leads through walk-in traffic, referrals, realtor partnerships, and marketing events, contributing to overall sales growth.
Mail Order / Internet Sales Manager
Lammes Candies Since 1885
Austin
11.2010 - 05.2011
- Oversaw daily entry and fulfillment of mail, telephone, fax, and online orders to ensure timely processing.
- Developed promotional strategies to drive sales growth; prepared bi-annual sales projections and daily settlement reports.
- Addressed customer complaints regarding website functionality, shipping errors, and product issues to enhance customer satisfaction.
- Processed UPS claims, coordinated shipment replacements, and maintained updated address records from carrier invoices.
Member Services / Accounts Receivable
Langham Creek YMCA
Houston
09.2005 - 09.2007
- Welcomed and enrolled current and prospective members; conducted facility tours and processed memberships.
- Collected past-due fees from credit card declines and NSFs; resolved membership disputes and errors.
- Maintained accurate membership records in the system and archived terminated memberships.
Property Manager
Beeler Properties
Houston
03.2003 - 03.2004
- Managed 657-unit property and led team of 15 employees to maintain high resident satisfaction.
- Oversaw accounts payable/receivable, budget planning, leasing, and marketing to optimize property performance.
- Conducted move-out inspections, assessed damages and outstanding fees, and resolved resident disputes to ensure compliance with policies.
- Proficient in AMSI, Microsoft Excel, Word, and Outlook.
Property Manager
The Hanover Company
Houston
02.1998 - 08.2001
- Specialized in new construction and lease-up of properties; set up vendors, models, and offices from ground up.
- Managed teams of 6–8 employees; oversaw accounts payable/receivable, leasing, marketing, and advertising design.
- Coordinated maintenance reporting and quality-control walks, and organized resident activities to ensure property standards and community engagement.
- Utilized AMSI, Microsoft Excel, Word, and Outlook to streamline tasks and improve efficiency.
Education
Associate Degree - Psychology
South Texas College
McAllen, TX05-2022
High School Diploma -
Langham Creek High School
Houston, TXSkills
- Real Estate & Lending
- Property Management
- Document preparation
- Loan processing
- Compliance regulations
- Sales & Customer Service
- Administrative & Technical
References
Available upon request
Career Breaks
Career breaks to focus on family and household.
- 2001 - 2003
- 2004 - 2005
- 2007 - 2010
- 2011 - 2012
- 2017 - Present
Timeline
Loan Assistant
First Texas Bank
10.2015 - 08.2017
REALTOR – Senior Associate
JB Goodwin
10.2013 - 03.2016
Community Representative
Drees Custom Homes
05.2012 - 06.2013
Mail Order / Internet Sales Manager
Lammes Candies Since 1885
11.2010 - 05.2011
Member Services / Accounts Receivable
Langham Creek YMCA
09.2005 - 09.2007
Property Manager
Beeler Properties
03.2003 - 03.2004
Property Manager
The Hanover Company
02.1998 - 08.2001
Associate Degree - Psychology
South Texas College
High School Diploma -
Langham Creek High School