Tiffany Santos
Raleigh,NC
Summary
Polished Cashier Team Lead with Number years directing, training and supervising teams of cashiers. Talented at enforcing rules and monitoring cash register operations. Well-rounded leader with experience running reports, communicating with managers and motivating staff.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Narragansett Bay Insurance Co
05.2015 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Team Lead
Speedway Gas Station
07.2020 - 09.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
Mental Health Technician
Holly Hill Hospital
07.2020 - 08.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Education
CCRI
Providence, RI09.1994
Skills
- Flexible and Adaptable
- Customer Transactions
- Team Leadership
- POS Systems
Timeline
Cashier Team Lead
Speedway Gas Station
07.2020 - 09.2021
Mental Health Technician
Holly Hill Hospital
07.2020 - 08.2023
Customer Service Representative
Narragansett Bay Insurance Co
05.2015 - 06.2020
CCRI