Zoella Hickey
Ogden
Summary
Versatile leader with a track record of enhancing operational efficiency at Jersey Mike's Subs through expert team coordination and customer service focus. Excelled in employee training and operations management, boosting team performance and customer satisfaction. Skilled in conflict management and decision-making, ensuring high-quality service and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
01.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
To-Go Specialist
Cheddars Restaurant
06.2023 - 01.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Cleaning Manager
Pure Oils Cleaning
06.2020 - 10.2022
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
Education
GED -
Utah Virtual Academy
Salt Lake City, UT05-2020
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Operations management
- Coaching and mentoring
- Crew coordination
- Quality control
- Inventory management
- Conflict management
- Relationship management
- Daily reporting
- Employee evaluation
- Decision-making capacity
Timeline
Shift Lead
Jersey Mike's Subs
01.2024 - Current
To-Go Specialist
Cheddars Restaurant
06.2023 - 01.2024
Cleaning Manager
Pure Oils Cleaning
06.2020 - 10.2022
GED -
Utah Virtual Academy
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