Tiffany Slade
Hampton,GA
Summary
Dynamic Operations Manager with a proven track record at Cosmetic & Family Dentistry, excelling in team leadership and problem-solving. Enhanced customer satisfaction and accountability through effective training and communication. Skilled in operations management and vendor negotiation, consistently delivering projects on-time and within budget while fostering a collaborative work environment. Very knowledgeable with insurance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Cosmetic & Family Dentistry
275 14th Street
05.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Insurance Specialist
Kids Dental Spa
240 North Highland Avenue Northeast, Atlanta, GA
01.2014 - 04.2020
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated effectively with members of operations, finance, and clinical departments.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
Education
Associate of Applied Science - Health Care Management
Albany Technical College
Albany, GA05-2011
High School Diploma -
Monroe Comprehensive School
900 Lippit Dr Albany ,GA 05-2005
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Cosmetic & Family Dentistry
05.2020 - Current
Insurance Specialist
Kids Dental Spa
01.2014 - 04.2020
Associate of Applied Science - Health Care Management
Albany Technical College
High School Diploma -
Monroe Comprehensive School