Tiffany Smith
Houston
Summary
Results-driven insurance sales professional with active Property & Casualty Personal Lines licensing across all 50 states. Proven ability to generate high-volume policy sales, convert quotes into bound policies, and maintain strong customer retention. Experienced in fast-paced environments requiring compliance, accuracy, and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Insurance Sales Agent
Allstate
12.2026 - Current
- Produce 5-6 policies daily, increasing to 10+ policies during peak volume, consistently exceeding sales expectations.
- Sell and service auto and renters insurance policies while educating clients on coverage options and risk protection.
- Convert inbound and outbound quotes into bound policies using strong closing techniques.
- Maintain high-volume call handling while ensuring compliance with underwriting guidelines.
Collections Account Manager
Credit Acceptance
Houston
11.2023 - 09.2025
- Manage high-volume portfolio, negotiate payment solutions, and improve recovery rates through data analysis.
- Managed customer accounts to ensure timely payments and resolve disputes.
- Analyzed account information to identify trends in payment behaviors.
- Communicated with clients through calls and emails regarding outstanding balances.
Pharmacy Account Manager
Sitel Group
Houston
10.2022 - 07.2023
- Managed accounts, resolved complex issues, and improved service efficiency.
- Managed pharmacy accounts to ensure client satisfaction and service delivery.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of all orders placed by customers.
- Collaborated with other departments to ensure smooth order processing operations.
City Carrier
USPS
Houston
03.2017 - 03.2021
- Delivered to 500+ addresses daily while maintaining accuracy and strong customer service.
- Sorted incoming and outgoing mail for efficient route planning.
- Operated postal vehicles in accordance with safety regulations.
- Maintained accurate records of deliveries and pickups.
- Interacted with customers to address inquiries and provide service updates.
Assistant Manager
Cash Store
Houston
09.2015 - 11.2016
- Managed operations, compliance, and customer financial services.
- Monitored cash handling procedures to ensure accuracy and security.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
Sales Manager
Acceptance Now
Houston
09.2014 - 09.2015
- Led sales team, exceeded targets, and improved retention strategies.
- Developed training programs for new sales associates and ongoing staff development.
- Managed inventory levels to ensure product availability for customers.
- Fostered relationships with clients to strengthen brand loyalty and retention.
- Implemented sales processes to increase efficiency in daily operations.
- Coordinated cross-functional meetings to align sales goals with company objectives.
Education
High School Diploma -
C.E. King High School
Skills
- Insurance Sales
- Auto & Renters Insurance
- Quote-to-Bind Conversion
- Customer Retention
- Coverage Explanation
- Cross-Selling
- CRM Systems
- Compliance & Documentation
- Risk assessment
- Customer relationship management
- Effective communication
Licensing
Property & Casualty Personal Lines License, Active, All 50 States
Timeline
Insurance Sales Agent
Allstate
12.2026 - Current
Collections Account Manager
Credit Acceptance
11.2023 - 09.2025
Pharmacy Account Manager
Sitel Group
10.2022 - 07.2023
City Carrier
USPS
03.2017 - 03.2021
Assistant Manager
Cash Store
09.2015 - 11.2016
Sales Manager
Acceptance Now
09.2014 - 09.2015
High School Diploma -
C.E. King High School