Tiffany Stokes
Montgomery
Summary
Enthusiastic, customer driven, professional with displayed versatility in any professional environment. A self-driven, articulate, and results-oriented individual with a span of experience in proven ability to build long-lasting relationships with businesses and customers. This efficiency enables me to be a viable candidate for continued success, enhance business goals, and excel in any career setting.
Overview
12
12
years of professional experience
Work History
Customer Service Liaison
Elohim Auto Sales
04.2019 - Current
- Utilized data entry, photocopying, filing of sales invoices, and record keeping.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
- Streamlined communication channels for improved client interactions and increased efficiency.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
Customer Service Specialist
Paul Edward's Management
04.2023 - 07.2023
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided information to participants for Reasonable Accommodations, Request for Tenancy Approvals, and Unit Inspections
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Cross-trained and provided backup support for organizational leadership.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Customer Solutions Specialist
National Guardian Life Insurance
06.2022 - 11.2022
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Streamlined claims processing for faster resolution and improved client experience.
- Maintained strong relationships with both new and existing clients through proactive communication and followups.
Claims Specialist
Allstate
02.2022 - 06.2022
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Generated, posted and attached information to claim files. Conducted First Notice of Loss Claims
Service Expert
HOM Solutions
01.2021 - 04.2021
- Navigated through CRM by importing and closing purchase orders, uploading lien waivers, and acknowledging external notes
- Resolved unforeseen onsite issues quickly and effectively
- Answered customer's inquiries, created warranties, and resolved complaints in an empathetic and timely manner.
- Facilitated clear communication between customers and service technicians, improving appointment punctuality and overall experience.
- Maintained detailed records of all interactions with customers, enabling effective follow-up actions when necessary.
- Streamlined scheduling processes for improved accuracy and reduced errors, ensuring timely service delivery.
Quality Technician
Adient
12.2017 - 04.2019
- Applied use of band saws, plasma cutters and grinders for non-destructive testing
- Used software program Structural Weld Expert to determine a weld's effectiveness by examining a weld for penetration and flaws (cracks, cold welds, porosity, and undercut)
- Executed use of micrometers and calipers to comply with correct dimensions of weld
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Recorded and organized test data for report generation and analysis.
Quality Technician
Whitfield
09.2015 - 08.2017
- Inspected and calibrated all equipment before the start of each shift to certify proper function
- Ensured all safety and health guidelines were complied with according to GMP practices
- Submitted clear, concise, and organized data through graphs, charts, tables, and written reports to Quality Manager and Supervisor
- Performed analytical testing on all products (Brix, Acid, Vitamin C).
Assembler
Hyundai
07.2012 - 08.2015
- Adjusted alignment of drills, dies, cutters, and holding devices
- Fabricated small and large elements and assembled parts as required by work instructions
- Constructed various components (door strikers, combi lamps, and seat belts) to produce Hyundai Sonata and Elantra
- Directly applied troubleshooting techniques and repairs to solve malfunctions as needed.
Education
Bachelor of Arts - Biblical Studies
Divine Touch University
Montgomery, AL06.2025
High School Diploma -
Jefferson Davis High School
Montgomery, AL06.2000
Skills
- Quality Assurance
- Salesforce CRM Software Knowledge
- Medical Terminology
- Root Cause Analysis
- Problem Solving
- Leadership
- Interpersonal
- Analytical Reasoning
- Detailed Oriented
Timeline
Customer Service Specialist
Paul Edward's Management
04.2023 - 07.2023
Customer Solutions Specialist
National Guardian Life Insurance
06.2022 - 11.2022
Claims Specialist
Allstate
02.2022 - 06.2022
Service Expert
HOM Solutions
01.2021 - 04.2021
Customer Service Liaison
Elohim Auto Sales
04.2019 - Current
Quality Technician
Adient
12.2017 - 04.2019
Quality Technician
Whitfield
09.2015 - 08.2017
Assembler
Hyundai
07.2012 - 08.2015
Bachelor of Arts - Biblical Studies
Divine Touch University
High School Diploma -
Jefferson Davis High School
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