Tiffany Stokes
Montgomery
Summary
Enthusiastic, customer driven, professional with displayed versatility in any professional environment. A self-driven, articulate, and results-oriented individual with a span of experience in proven ability to build long-lasting relationships with businesses and customers. This efficiency enables me to be a viable candidate for continued success, enhance business goals, and excel in any career setting.
Overview
12
12
years of professional experience
Work History
Customer Service Liaison
Elohim Auto Sales
Montgomery, AL
04.2019 - Current
- Utilized data entry, photocopying, filing of sales invoices, and record keeping.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
- Streamlined communication channels for improved client interactions and increased efficiency.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
Customer Service Specialist
Paul Edward's Management
San Francisco, CA
04.2023 - 07.2023
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided information to participants for Reasonable Accommodations, Request for Tenancy Approvals, and Unit Inspections
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Cross-trained and provided backup support for organizational leadership.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Customer Solutions Specialist
National Guardian Life Insurance
Madison, WI
06.2022 - 11.2022
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Streamlined claims processing for faster resolution and improved client experience.
- Maintained strong relationships with both new and existing clients through proactive communication and followups.
Claims Specialist
Allstate
Northbrook, IL
02.2022 - 06.2022
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Generated, posted and attached information to claim files. Conducted First Notice of Loss Claims
Service Expert
HOM Solutions
Seattle, WA
01.2021 - 04.2021
- Navigated through CRM by importing and closing purchase orders, uploading lien waivers, and acknowledging external notes
- Resolved unforeseen onsite issues quickly and effectively
- Answered customer's inquiries, created warranties, and resolved complaints in an empathetic and timely manner.
- Facilitated clear communication between customers and service technicians, improving appointment punctuality and overall experience.
- Maintained detailed records of all interactions with customers, enabling effective follow-up actions when necessary.
- Streamlined scheduling processes for improved accuracy and reduced errors, ensuring timely service delivery.
Quality Technician
Adient
Clanton, AL
12.2017 - 04.2019
- Applied use of band saws, plasma cutters and grinders for non-destructive testing
- Used software program Structural Weld Expert to determine a weld's effectiveness by examining a weld for penetration and flaws (cracks, cold welds, porosity, and undercut)
- Executed use of micrometers and calipers to comply with correct dimensions of weld
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Recorded and organized test data for report generation and analysis.
Quality Technician
Whitfield
Montgomery, AL
09.2015 - 08.2017
- Inspected and calibrated all equipment before the start of each shift to certify proper function
- Ensured all safety and health guidelines were complied with according to GMP practices
- Submitted clear, concise, and organized data through graphs, charts, tables, and written reports to Quality Manager and Supervisor
- Performed analytical testing on all products (Brix, Acid, Vitamin C).
Assembler
Hyundai
Montgomery, AL
07.2012 - 08.2015
- Adjusted alignment of drills, dies, cutters, and holding devices
- Fabricated small and large elements and assembled parts as required by work instructions
- Constructed various components (door strikers, combi lamps, and seat belts) to produce Hyundai Sonata and Elantra
- Directly applied troubleshooting techniques and repairs to solve malfunctions as needed.
Education
Bachelor of Arts - Biblical Studies
Divine Touch University
Montgomery, AL06.2025
High School Diploma -
Jefferson Davis High School
Montgomery, AL06.2000
Skills
- Quality Assurance
- Salesforce CRM Software Knowledge
- Medical Terminology
- Root Cause Analysis
- Problem Solving
- Leadership
- Interpersonal
- Analytical Reasoning
- Detailed Oriented
Timeline
Customer Service Specialist
Paul Edward's Management
04.2023 - 07.2023
Customer Solutions Specialist
National Guardian Life Insurance
06.2022 - 11.2022
Claims Specialist
Allstate
02.2022 - 06.2022
Service Expert
HOM Solutions
01.2021 - 04.2021
Customer Service Liaison
Elohim Auto Sales
04.2019 - Current
Quality Technician
Adient
12.2017 - 04.2019
Quality Technician
Whitfield
09.2015 - 08.2017
Assembler
Hyundai
07.2012 - 08.2015
Bachelor of Arts - Biblical Studies
Divine Touch University
High School Diploma -
Jefferson Davis High School