Tiffany Stone
Bridge City
Summary
I am hard working, fast learning, loveable, nice, and great experience with customer service! I do my best at everything I apply myself to. Proven track record of multitasking, attentiveness and courtesy Outgoing and friendly customer service representative with 8 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
Bridge City
12.2023 - Current
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for over 12 months.
- Supported the implementation of a new data management platform to increase data processing capacity.
- Process payments including; come up with exact change quickly and correctly, maintain budgets for customer with added new items.
- Scan customers ID'S to ensure all the details match
- Maintain professional relationships with business employees at restaurants and stores but also including doordash employees.
- Maintain professional but friendly relationships with customers.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Ensured accurate completion of all paperwork associated with deliveries.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Maintained accurate records of goods delivered and collected payments as required.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Notified customers of delays to decrease calls to support.
- Transported and safely delivered items to prevent damage or loss.
- Kept accurate logs of all deliveries and trips.
- Presented order bills and collected payments for deliveries.
Full service shopper
Instacart Shoppers
Bridge City
03.2020 - Current
- Handled money, helped suggest replacements within customers budgets
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Performed sales analytics and provided recommendations that increased sales
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 4 years
- Reduced complaints
- Increased average response time
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Loaded groceries into vehicles for delivery to customers' homes or businesses.
- Developed positive relationships with customers through friendly interactions.
- Maintained accurate records of all transactions for inventory control purposes.
- Ensured quality of products purchased met customer requirements through careful selection and inspection.
- Followed store policies and procedures when selecting, packing, delivering, and returning items to shelves.
- Obtained signatures from customers upon completion of deliveries as proof of receipt.
- Educated customers on new products available in the store as well as any special promotions going on at the time.
- Verified accuracy of orders prior to delivery.
- Performed grocery shopping for customers according to their specified list of items.
- Assisted with unloading groceries from vehicle at customer's residence or business location upon delivery arrival.
- Cleaned up spills and other messes that occurred during deliveries.
- Demonstrated excellent communication skills when interacting with customers.
- Maintained communication with customers throughout the shopping and delivery process via phone calls, text messages, emails.
- Utilized knowledge of product locations within store in order to expedite shopping processes for customers' orders.
- Provided excellent customer service by responding promptly to inquiries, addressing complaints, and resolving issues.
- Worked closely with store management team to provide feedback about customer experiences while shopping or receiving deliveries.
- Organized and packed groceries in bags or boxes for easy transport.
Tax Specialist
H&r Block
Orange
10.2024 - 05.2025
- Organized files containing source documents used in the preparation of tax returns.
- Compiled statistical data from sources such as financial statements for use in preparing income tax returns.
- Performed calculations to determine estimated taxes due or refunds expected.
- Assisted with audits conducted by Internal Revenue Service agents.
- Prepared, reviewed, and filed tax returns for individual clients.
- Facilitated communication between taxpayers and government agencies regarding outstanding payments or other concerns.
- Reviewed prior year returns for accuracy and completeness.
- Researched federal, state and local regulations to ensure compliance with all applicable laws.
- Analyzed financial documents to ensure accuracy of information reported on tax forms.
- Responded promptly to client inquiries related to their taxes or other fiscal matters.
- Researched and interpreted complex tax regulations in order to advise clients on the most advantageous methods of filing their taxes.
- Documented financial transactions related to taxation matters for audit purposes.
Customer Service Professional
H&r Block
Orange
11.2024 - 04.2025
- Assisted sales team in meeting monthly goals by upselling products and services when possible.
- Provided assistance with special projects as needed.
- Analyzed customer feedback surveys to identify trends in customer experience.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Generated reports summarizing customer interactions as needed.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Monitored inventory levels to ensure availability of products and services for customers.
- Processed orders and returns efficiently and accurately.
- Adhered strictly to confidentiality requirements regarding customer information.
- Entered customer data into databases for tracking purposes.
- Performed administrative tasks such as filing documents or updating records.
- Greeted customers and provided prompt, courteous service.
- Participated in training sessions to stay current on new products and services.
- Coordinated client appointments to ensure efficient scheduling and optimal service delivery.
- Provided support for technical issues related to products or services.
- Updated client records according to changes in contact details or preferences.
- Resolved customer complaints in a timely fashion.
- Developed strong relationships with customers by providing personalized attention and care.
- Identified areas of improvement within the organization based on feedback from customers.
- Participated in training sessions on new products or services offered by the company.
- Ensured customer satisfaction through follow-up communications.
- Collaborated with other departments to resolve customer inquiries quickly and effectively.
- Utilized multiple communication channels while interacting with customers.
- Reviewed account and service histories to identify trends and resolve issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Processed customer account changes with proprietary software.
Remodeler
Walmart
Bridge city
05.2024 - 10.2024
- Planned and coordinated remodeling projects, including scheduling subcontractors and ordering materials.
- Applied paint or wallpaper to walls or ceilings for a finished look.
- Installed drywall, trim, doors, windows, cabinets and countertops.
- Assisted customers in selecting design options that best suited their needs and preferences.
- Inspected electrical systems to ensure they meet safety standards prior to installation.
- Built custom shelving units utilizing power tools such as saws, drills and sanders.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative/ Cashier
Walmart Store #777
Orange
11.2015 - 11.2016
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Increased sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Performed sales analytics and provided recommendations that increased sales
Customer Service Representative
Domino's
Bridge City
05.2014 - 05.2015
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Trained new drivers on the company's delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for months
Assistant Manager
McDonald's
Bridge City
06.2011 - 06.2014
- I started as a crew member (customer service representative) and moved all the way up to an RDM (assistant Manager).
- My responsibilities included; handling the floor work, managing managers, managing money, making orders for inventory, taking inventory, shifting through applications and interviews, making sure all tasks were completed, all breaks were given, occasionally making weekly work schedules for all employees, contacting repair companies, and bank deposits.
- Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to senior management
- Performed data analysis and provided recommendations for new product development
- Maintained software products including programs, webpages, and databases
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
Assistant Manager
Sonic Drive-In
Orange
05.2013 - 05.2014
- My responsibilities consisted of; managing store money, managing the shift managers, helping on the floor, managing the employees, answering the store phone and assisting customers or making orders for the store inventory.
- Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to senior management
- Performed data analysis and provided recommendations for new product development
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Increased number of returned calls
- Reduced complaints
- Increased average ticket size
- Reduced the average staff turnover rate
Education
Nursing -
Lamar State College
Orange, TXSkills
- Customer service
- Computer literacy
- Time management
- Leadership
- Guest services
- Documentation review
- Microsoft word
- Microsoft excel
- Food service
- Restaurant experience
- Money Handling
- Communication skills
- Documentation
- Route navigation
- Payment processing
- Data management
- Inventory management
- Sales analytics
- Problem solving
- Relationship building
- Record keeping
- Cash handling
- Database management
- Valid Driver's license
- Advanced planning
- Problem-solving
Languages
English
Timeline
Customer Service Professional
H&r Block
11.2024 - 04.2025
Tax Specialist
H&r Block
10.2024 - 05.2025
Remodeler
Walmart
05.2024 - 10.2024
Delivery Driver
DoorDash
12.2023 - Current
Full service shopper
Instacart Shoppers
03.2020 - Current
Customer Service Representative/ Cashier
Walmart Store #777
11.2015 - 11.2016
Customer Service Representative
Domino's
05.2014 - 05.2015
Assistant Manager
Sonic Drive-In
05.2013 - 05.2014
Assistant Manager
McDonald's
06.2011 - 06.2014
Nursing -
Lamar State College