Tiffany Tucker
Charlotte,NC
Summary
Diligent Medical Biller with extensive knowledge of various coding and billing procedures seeking an opportunity as a billing specialist. Able to identify and resolve issues causing rejections and identify trends to proactively reduce denials, with a special focus on the accuracy of information and data integrity.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
The Fragrance Group
10.2015 - Current
- Developed brand awareness through targeted promotional events and community engagement initiatives.
- Collaborated with marketing teams to create compelling content for social media platforms.
- Conducted product demonstrations, educating consumers on features and benefits.
- Fostered relationships with key stakeholders, enhancing brand loyalty and customer retention.
PFS/Claim Edits
Providence Anesthesiology Associates
09.2022 - 11.2022
- Collect payments for medical services, consistently providing exceptional customer service.
- Research and resolve denials and rejections.
- Access various software applications and resources essential to completing edit and denial processes efficiently.
- Obtain authorization for MassHealth and private insurance plans.
- Maintain knowledge of contracts and state billing guidelines and updates.
- Assist management with special projects, as needed.
Patient Account Representative
Urology Specialists
07.2019 - 09.2022
- Researched and resolved payment issues, claim rejections, and reconciled outstanding balances.
- Field incoming calls and addressed all finance/billing related inquiries.
- Maintained knowledge of contracts and state billing guidelines and updates.
Revenue Cycle Team
Novant Health
03.2017 - 07.2019
- Assisted administration in handling general human resource functions and employee evaluations.
- Filed insurance claims and gathered all documentation needed.
- Instrumental in developing systems and procedures for the collections department.
- Properly documented all pertinent financial information and efforts in the account comments.
Patient Registration
Carolina Medical Center
09.2014 - 03.2017
- Managed front-end office operations and office maintenance.
- Communicated with facility staff to ensure a safe environment, alleviate wait times, and boost patient satisfaction.
- Performed administrative tasks and scheduling to maintain unit organization and support patient care.
- Coordinated with all trauma unit clinical staff to facilitate a line of communication between the patient and clinical team.
Education
Business Administration Studies
Montreat College
Medical Assistant Degree
Kaplan University
Skills
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
Timeline
PFS/Claim Edits
Providence Anesthesiology Associates
09.2022 - 11.2022
Patient Account Representative
Urology Specialists
07.2019 - 09.2022
Revenue Cycle Team
Novant Health
03.2017 - 07.2019
Brand Ambassador
The Fragrance Group
10.2015 - Current
Patient Registration
Carolina Medical Center
09.2014 - 03.2017
Medical Assistant Degree
Kaplan University
Business Administration Studies
Montreat College
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