Tiffany Wade
San Dimas,CA
Summary
Dynamic leader with a proven track record at Best Western San Dimas Hotel & Suites, adept in business administration and fostering interpersonal relationships. Excelled in optimizing workflows and project management, significantly enhancing customer satisfaction and operational efficiency. Skilled in analytical problem-solving and effective communication, consistently achieving and surpassing goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Southern California Gas Company
San Dimas , CA
03.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
Accounts Payable Specialist
National Hot Rod Association
San Dimas , CA
08.2021 - 03.2023
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Handled high-volume invoice processing with minimal supervision.
- Monitored compliance with approved budgets throughout the year.
- Developed relationships with vendors and suppliers to ensure prompt payment of invoices.
- Analyzed account data for accuracy and maintained appropriate documentation of transactions.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Ensured compliance with applicable laws and regulations related to finance activities.
- Assisted with budget development and management.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Prepared spreadsheets for review by management personnel using MS Excel software.
General Manager
Best Western San Dimas Hotel & Suites
San Dimas , CA
08.2013 - 03.2021
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Evaluated and presented project updates to various stakeholders, informing them of the strategy, adjustments, and progress.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Assisted with special projects such as researching topics or creating presentations for ownership review.
Education
Bachelor of Arts - Geography
California State University, Northridge
Northridge, CA05-2010
Skills
- Business administration
- Deadline oriented
- Verbal and written communication
- Interpersonal skills
- Project management
- Analytical skills
- Scheduling
- Recordkeeping and bookkeeping
- Workflow optimization
- Complex Problem-solving
Timeline
Customer Service Representative
Southern California Gas Company
03.2023 - Current
Accounts Payable Specialist
National Hot Rod Association
08.2021 - 03.2023
General Manager
Best Western San Dimas Hotel & Suites
08.2013 - 03.2021
Bachelor of Arts - Geography
California State University, Northridge
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