Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Watkins

LaFayette,GA

Summary

Highly driven General Manager with a proven track record of enhancing productivity and operational efficiency. Expertise in strategic planning, team leadership, and fostering collaboration that drives customer satisfaction. Dedicated to leveraging strong communication and problem-solving skills to further organizational success. Profound passion for professional growth.

Overview

9
9
years of professional experience

Work History

General Manager

Bayshore Development
Dalton, GA
10.2023 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed initiatives to boost staff morale towards achieving business objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Hired competent employees after successful recruitment.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Successfully implemented strategies to boost operating outcomes.

Assistant Store Manager

Hardee's
Lafayette, GA
03.2020 - 10.2023
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.

Owner

Mad Mama's Inflatables LLC
Lafayette, GA
02.2023 - 09.2023
  • Developed business plans and strategies to grow small business.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set pricing structures according to market analytics and emerging trends.

Lead Packer

Amazon
Chattanooga, TN
03.2018 - 02.2020
  • Assembled and packed goods in accordance with company standards.
  • Organized inventory of materials for packing operations.
  • Assisted in the development of new packing processes and procedures.
  • Conducted quality control checks on finished products prior to shipment.
  • Ensured compliance with safety regulations related to packing operations.
  • Provided training, guidance, and support to subordinate staff members as needed.
  • Analyzed data from previous shipments in order to identify areas for improvement.
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Trained new employees regarding warehouse procedures and standards.
  • Notified team leader of product discrepancies and equipment malfunctions.
  • Weighed or counted items for distribution to conform to company standards.
  • Marked and labeled containers with accurate shipping information to prevent delays.

Manager

Steak N Shake
Dalton, GA
02.2016 - 03.2018
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Northwest Georgia College And Career Academy
Dalton, GA
08-2012

CNA Certification - Dual Enrollment

Georgia Northwestern Technical College
Rome, GA
08-2012

Skills

  • Staff training/development
  • Leadership and team building
  • Motivation
  • Teamwork and Collaboration
  • Dependability
  • Reliability and Adaptability

Timeline

General Manager

Bayshore Development
10.2023 - Current

Owner

Mad Mama's Inflatables LLC
02.2023 - 09.2023

Assistant Store Manager

Hardee's
03.2020 - 10.2023

Lead Packer

Amazon
03.2018 - 02.2020

Manager

Steak N Shake
02.2016 - 03.2018

High School Diploma -

Northwest Georgia College And Career Academy

CNA Certification - Dual Enrollment

Georgia Northwestern Technical College

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