Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Tiffany  Wilson

Tiffany Wilson

Murfreesboro,TN

Summary

Dynamic professional with extensive experience at DIRECTV and Taco Bell, excelling in customer service and problem-solving. Proven ability to manage high-stress situations and optimize operations, enhancing efficiency and team performance. Recognized for exceptional decision-making and attention to detail, leading to improved customer satisfaction and reduced staff turnover.

Overview

11
11
years of professional experience

Work History

Dispatcher

DIRECTV
07.2022 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of hundreds of fleet vehicles.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Restaurant Manager

Taco Bell
07.2014 - 05.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Education

High School Diploma -

Coffee County Central High School
Manchester, TN
05-2010

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Route planning

Timeline

Dispatcher

DIRECTV
07.2022 - Current

Restaurant Manager

Taco Bell
07.2014 - 05.2022

High School Diploma -

Coffee County Central High School
Tiffany Wilson