Tiffany Wilson
Murfreesboro,TN
Summary
Dynamic professional with extensive experience at DIRECTV and Taco Bell, excelling in customer service and problem-solving. Proven ability to manage high-stress situations and optimize operations, enhancing efficiency and team performance. Recognized for exceptional decision-making and attention to detail, leading to improved customer satisfaction and reduced staff turnover.
Overview
11
11
years of professional experience
Work History
Dispatcher
DIRECTV
07.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of hundreds of fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Restaurant Manager
Taco Bell
07.2014 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
High School Diploma -
Coffee County Central High School
Manchester, TN05-2010
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Route planning
Timeline
Dispatcher
DIRECTV
07.2022 - Current
Restaurant Manager
Taco Bell
07.2014 - 05.2022
High School Diploma -
Coffee County Central High School
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