Tiffany Wilson
Salisbury,MD
Summary
I am a widowed mother of four amazing children working toward giving them a better life by seeking opportunity to begin a career. I am professional with a friendly demeanor and have outstanding customer service skills. My proven ability to multitask and resolve problems effectively helped ensure high levels of client satisfaction. I was recognized for my excellent communication, customer service and robust knowledge of our product and services we provide. These skills allowed me to be named one of the top marketers in the field. I believe that by maintaining a professional decorum and inviting enthusiasm with potential prospects and clients, allowed me to succeed at my job. I have six years experience total as a field marketer and two years experience in the call center as an inside sales specialist. In total i have been working in customer service for half of my life over twenty years. I am reliable, dependable, responsible and accountable. I am a team player and role model with a very strong work ethic and I would be proud to be hired as a member on your team. Thank You.
Overview
11
11
years of professional experience
Work History
Inside Sales Specialist
All Exteriors
Easton, MD
03.2023 - 01.2025
- Responsible for generating new leads and qualifying potential prospects.
- Excellent Verbal and Written Communication using office technology ie;(computer, phone, email, virtual platforms).
- Remote Sales and Closings; selling product using ie; (phone, email, and virtual platforms).
- Inputting Detailed records of sales inquiries using the CRM platform.
- Building and maintaining rapport with existing clients and potential new clients.
- Built Long term loyalty with clients.
- Sales Execution and Account management.
- Reached or Exceeded Sales Team Goals.
- Used Rebuttals to help
Field Marketer
Herl's Bath & Tile Solutions
Salisbury, MD
11.2017 - 03.2020
- Developed and executed localized marketing campaigns to increase brand awareness and drive customer engagement.
- Collaborated with sales teams to align marketing strategies with business goals and enhance lead generation efforts.
- Conducted market research to identify trends, competitor activities, and customer preferences for targeted outreach.
- Organized community events to promote products and foster relationships with potential clients in the local market.
- Utilized CRM software to track campaign performance, manage customer interactions, and refine marketing strategies.
- Enhanced overall customer experience by providing knowledgeable insights about products during presentations.
- Organized events, trade shows, and sampling programs to introduce new products to potential customers.
- Provided excellent customer service while addressing any concerns or inquiries regarding promoted products.
- Trained new hires on company policies, procedures, and best practices for field marketing success.
- Established customer loyalty program to reward strong customers, identify potential customers and build greater customer service experience.
- Worked closely with sales team to share leads generated from field activities, fostering a collaborative environment for increased revenue growth.
- Consistently exceeded performance goals by maintaining high levels of productivity throughout daily activities.
- Traveled to various facilities in [Location] to promote sales and increase company's customer conversion rate.
Housekeeper
Days Inn Hotel
Salisbury, MD
12.2017 - 05.2018
- Maintained cleanliness and organization of guest rooms and public areas.
- Conducted inventory checks and restocked cleaning supplies as needed.
- Operated industrial cleaning equipment to ensure thorough sanitation.
- Collaborated with team members to meet daily housekeeping goals efficiently.
- Addressed guest requests promptly, fostering positive customer experiences.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Server/ Bartender
Tred Avon Yacht Club
Oxford, MD
09.2016 - 11.2016
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Developed strong product knowledge to assist customers with food and beverage selections.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Jimmie & Sooks Restaurant and Bar
Cambridge, MD
06.2014 - 09.2016
- Provided exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, demonstrating strong multitasking and time management skills during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of orders, maintaining clear communication throughout service.
- Trained new servers on menu offerings and service protocols, fostering a collaborative work environment.
- Resolved guest complaints promptly, enhancing overall dining experience and encouraging repeat visits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Washington High School
Princess Anne, MD06-2002
Certified Nursing Assistant - Nursing/ Medical
J.M Tawes Vocational School
Westover, MD06-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Active listening
Timeline
Inside Sales Specialist
All Exteriors
03.2023 - 01.2025
Housekeeper
Days Inn Hotel
12.2017 - 05.2018
Field Marketer
Herl's Bath & Tile Solutions
11.2017 - 03.2020
Server/ Bartender
Tred Avon Yacht Club
09.2016 - 11.2016
Server
Jimmie & Sooks Restaurant and Bar
06.2014 - 09.2016
High School Diploma -
Washington High School
Certified Nursing Assistant - Nursing/ Medical
J.M Tawes Vocational School