Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Tiffany Wong Palmer

Hayward,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

2
2
years of professional experience

Work History

Cashier

Bed Bath & Beyond
Alameda, CA
06.2013 - 01.2014
  • Processed refunds for worn, damaged and broken merchandise.`
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.

Tutor Volunteer

Reading Partners
San Jose, CA
04.2012 - 05.2012
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.
  • Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
  • Coached tutees in study skills, note-taking, organization and time management.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
  • Taught youth study habits and learning tips.
  • Created engaging learning environment by encouraging questions, sparking discussions.
  • Read class materials and topics to prepare for tutoring sessions.
  • Planned curriculum based on individual academic needs.
  • Reinforced information to guide students in [Area of study] lessons.
  • Worked closely with students to help develop math and essay writing skills.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Designed comfortable tutoring environment conducive to learning.
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Created and implemented individual lesson plans based on student learning styles.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.

Education

High School Diploma -

Saint Joseph Notre Dame
Alameda, CA
05.2011

Some College (No Degree) - Business Administration

San Jose State University
San Jose, CA

Skills

  • Customer Service
  • Cash Register Operation
  • Ordering and Stocking
  • Payment Collection

Timeline

Cashier

Bed Bath & Beyond
06.2013 - 01.2014

Tutor Volunteer

Reading Partners
04.2012 - 05.2012

High School Diploma -

Saint Joseph Notre Dame

Some College (No Degree) - Business Administration

San Jose State University

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