Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Hi, I’m

Tiffany Woodford

Toledo,OH

Summary

Experienced customer service leader with a strong drive for continuous learning and professional growth. Seeking to contribute as a valuable asset to the company. Proficient in navigating high-pressure situations and effectively assisting perplexed and frustrated customers with their requirements. Demonstrates a talent for innovative problem-solving and possesses exceptional communication abilities, ensuring exceptional customer service delivery. Enthusiastic about leveraging proven skills and passion to make a positive impact within the organization.

Overview

12
years of professional experience
1
Certification

Work History

Party City INC

Manager
05.2020 - Current

Job overview

  • Acknowledged and thanked incoming customers.
  • Efficiently handled and resolved customer issues during shopping and checkout.
  • Checked receipts and cart contents to reduce unauthorized removal of merchandise.
  • Guided team to perform tasks safely in compliance with work procedures.
  • Maintain cleanliness of store's interior, exterior, restrooms, and customer areas.
  • Directed emergency procedures effectively.
  • Oversees loading and unloading of store deliveries.
  • Possessed comprehensive knowledge of products, promotions, and holiday discounts to ensure accurate customer responses.

UPS

Loader
02.2021 - 10.2021

Job overview

  • Loaded and unloaded packages from trucks.
  • Organized and sorted packages by target locations.
  • Performed control of loading equipment for delivery trucks.
  • Managed quality control for all shipments.
  • Provided guidance to new employees on safety procedures.
  • Managed package movement through facility and customer premises.

UPS

Personal Vehicle Driver
01.2019 - 01.2020

Job overview

  • Collected packages from UPS warehouses using personal vehicle.
  • Ensured timely and organized loading of shipments.
  • Executed responsibilities on the prescribed routes without deviation.
  • Ensured accurate and efficient delivery to the correct addresses.
  • Executed efficient doorstep deliveries by handling package offloading.
  • Consistently followed allocated schedule.
  • Operated system ensuring accurate deliveries and verifications.

Manus Power Mowers

Receptionist
03.2013 - 06.2016

Job overview

  • Acknowledged incoming shoppers and extended thanks for their patronage.
  • Expertly addressed and settled customer situations during purchase transactions.
  • Worked on recovering past due accounts under 30 days to enhance loss prevention and achieve positive account resolutions.
  • Resolved outstanding issues by managing various customer requests over the phone.
  • Completed thorough written documentation for incident and discrepancy tracking by leadership.

Education

Davenport University
Grand Rapids, MI

Bachelor of Administration from Management
04.2019

University Overview

Crockett Technical High School

General studies from Photography
06.2005

University Overview

Skills

  • Team Leadership
  • Effective Communicator
  • Effective Interpersonal Communication
  • Calm Problem-Solving
  • Product Expertise
  • Approachable Attitude

Certification

Accident & Health Insurance License, 2024, Ohio Division of Insurance, OH

Additional Information

Additional Information

References


Bishop Edgar L. Vann • Pastor

Second Ebenezer Church • Detroit, MI

313-867-4700


Becky Taviano • STL

Party City • Holland, OH

419-491-4125


Cortez Cochran • Mentor

United States Postal Service • Rochester Hills, MI

248-863-8201


Charlotte Lucas • Coworker/Friend

City of Toledo • Toledo, OH

419-973-1490

Timeline

Loader
UPS
02.2021 - 10.2021
Manager
Party City INC
05.2020 - Current
Personal Vehicle Driver
UPS
01.2019 - 01.2020
Receptionist
Manus Power Mowers
03.2013 - 06.2016
Davenport University
Bachelor of Administration from Management
Crockett Technical High School
General studies from Photography

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Tiffany Woodford