Tiffany Young
Alabaster
Summary
Dedicated professional with solid background in high-volume environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing supplies, paperwork and project needs.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Notary Public
State of Alabama
Birmingham
07.2018 - Current
- Maintained accurate records of notarizations performed.
- Verified customer signatures and identification documents.
Owner/Operator
Blue Opal Studio
Fairfield
06.2016 - Current
- Design and create custom jewelry for men and women.
- Established partnerships with local businesses for collaborative art events.
- Managed daily operations of the business, including sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Devised and implemented marketing strategies to attract new clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Telecommunicator
Shelby County 911
Birmingham
10.2022 - 10.2024
- Provided critical information to emergency personnel in high-pressure situations.
- Maintained composure while handling multiple urgent calls simultaneously.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Regularly tested communication equipment such as radios, phones and computers for proper functioning.
- Operated multi-line telephone system
Public Safety Dispatcher
City of Midfield
Midfield
07.2021 - 10.2022
- Answer and dispatch emergency and non-emergency calls for police and fire departments.
- Jail management including processing paperwork for incoming and outgoing inmates and monitor inmate activities.
- Examine reports for errors, organize and file documents.
- Enter sensitive data into law enforcement system to be used by other agencies.
- Coordinated responses between law enforcement, fire, and medical teams.
- Maintained accurate records of all dispatched calls and actions taken.
Head Cashier
The Home Depot
Fairfield
01.2019 - 01.2021
- Aided the bookkeeping department by verifying the total cash in the store, preparing money for the store registers to be used by cashiers.
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Resolved customer inquiries and complaints with effective communication strategies.
- Implemented store policies to enhance the checkout experience for customers.
- Maintained a clean and organized checkout area for improved workflow.
- Performed opening and closing duties such as opening and securing main entrances, counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
Public Safety Dispatcher
City of Midfield
Midfield
10.2009 - 10.2015
- Answer and dispatch emergency and non-emergency calls for police and fire departments.
- Jail management including processing paperwork for incoming and outgoing inmates and monitor inmate activities.
- Examine reports for errors, organize and file documents.
- Enter sensitive data into law enforcement system to be used by other agencies.
- Coordinated responses between law enforcement, fire, and medical teams.
- Maintained accurate records of all dispatched calls and actions taken.
911 Operator
City of Birmingham
Birmingham
03.2003 - 12.2006
- Operated multi-line phone systems to receive emergency calls for the police department.
- Assessed caller needs and prioritized response protocols effectively.
- Utilized computer-aided dispatch software to log incidents accurately.
Education
Graduate - Drafting and Design Technology
lawson state community college
Birmingham, AL 08.1995 - 01/1998
Graduate - General Course Study
A.H. Parker High School
Birmingham, AL 08.1990 - 05.1994
Skills
- Microsoft Office
- Office Equipment
- Supervising Personnel
- Multi-Line Telephone Systems
- Money Handling
- Report Generation
- Custom jewelry design
- Invoice verification
- Logbook management
- Business operations management
- Cash handling procedures
Timeline
Telecommunicator
Shelby County 911
10.2022 - 10.2024
Public Safety Dispatcher
City of Midfield
07.2021 - 10.2022
Head Cashier
The Home Depot
01.2019 - 01.2021
Notary Public
State of Alabama
07.2018 - Current
Owner/Operator
Blue Opal Studio
06.2016 - Current
Public Safety Dispatcher
City of Midfield
10.2009 - 10.2015
911 Operator
City of Birmingham
03.2003 - 12.2006
Graduate - Drafting and Design Technology
lawson state community college
08.1995 - 01/1998
Graduate - General Course Study
A.H. Parker High School
08.1990 - 05.1994