Tiffany Young
Waldorf,MD
Summary
Dynamic Front Office Coordinator at the University of Maryland Medical System, skilled in enhancing patient relations and streamlining operations. Proven expertise in insurance verification and staff training, fostering a culture of professionalism and active listening. Achieved significant improvements in appointment management, ensuring a seamless patient experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
University Of Maryland Medical System
La Plata, MD
12.2025 - Current
- Streamlined patient scheduling and appointment management to enhance front office efficiency.
- Oversaw maintenance of accurate electronic health records to uphold regulatory compliance.
- Facilitated onboarding processes for new staff by delivering comprehensive training on office procedures and systems.
- Optimized interdepartmental communication channels to ensure seamless patient service delivery.
- Executed financial transactions with precision, ensuring accurate collection of copayments and processing of payments.
- Oversaw high call volumes, efficiently addressing patient inquiries and resolving issues.
- Managed administrative tasks including filing, data entry, and document management to ensure operational efficiency.
- Cultivated strong relationships with patients by delivering empathetic support and assistance during visits.
- Oversaw front office operations to enhance patient experience through efficient and professional management.
Front Office Assistant/CNA
La Plata Pediatrics and Family Health
La Plata, MD
08.2022 - 12.2025
- Oversaw appointment scheduling and managed patient flow to enhance office efficiency.
- Facilitated patient check-in processes, ensuring accurate collection of demographic and insurance information.
- Directed communication channels between medical staff and patients to ensure seamless care delivery.
- Streamlined organization of medical records and files to enhance accessibility for healthcare providers.
- Oversaw management of incoming and outgoing calls while ensuring accurate message recording for office staff distribution.
- Oversaw patient care procedures, ensuring adherence to safety and regulatory standards.
- Facilitated preparation and execution of diagnostic tests and procedures to enhance patient experience.
- Oversaw management of patient records utilizing electronic health record (EHR) systems to ensure data integrity and confidentiality.
- Executed routine laboratory tests and prepared specimens for analysis, ensuring adherence to stringent quality control standards.
- Sanitized, restocked, and organized exam rooms and medical equipment to ensure a safe and efficient environment.
- Assisted patients in navigating to exam rooms. Addressed inquiries from patients regarding procedures. Prepared examination areas for physician assessments.
- Facilitated clear and effective communication with patients to verify information and ascertain purpose of visit.
Medical Assistant
Maryland Oncology Hematology
Brandywine, MD
12.2021 - 07.2022
- Coordinated patient scheduling and follow-up appointments to enhance operational efficiency.
- Assisted healthcare providers in preparing for examinations and procedures, ensuring patient comfort and safety.
- Educated patients on treatment plans and medication administration, fostering informed decision-making regarding care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Certified Nursing Assistant
MedStar Shah Medical Group
Waldorf, MD
01.2019 - 12.2021
- Provided direct patient care, assisting with daily living activities and promoting comfort.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Assisted in maintaining cleanliness and organization of patient rooms and medical equipment.
- Documented patient information accurately in electronic health records systems.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Lead Medication Technician/ Office Assistant
The Charleston Senior Community
Waldorf, MD
12.2017 - 12.2019
- Executed precise administration of medications in alignment with prescribed schedules and protocols.
- Oversaw residents' health conditions and communicated changes to nursing staff without delay.
- Recorded medication administration adhering to regulatory standards and organizational policies.
- Facilitated training sessions for new team members on medication management procedures and safety practices.
- Executed regular inventory audits to maintain optimal stock levels of medications and supplies.
- Administered medication doses accurately by adhering to medication administration record (MAR) protocols.
- Managed unpacking, sorting, counting, and labeling of all incoming medications to ensure optimal inventory levels.
- Recorded medication administration details into electronic medical records (EMR) to ensure accurate patient treatment.
- Implemented double-check system to reduce medication errors and ensure patient safety.
- Monitored and documented medication errors to enhance patient safety protocols.
Education
High School Diploma -
Henry. E. Lackey High School
Indian Head, MDSkills
Customer service
Insurance verification
Patient relations
Filing
Professionalism
Active listening
Staff development and training
Certification
Certified nursing assistant
Timeline
Front Office Coordinator
University Of Maryland Medical System
12.2025 - Current
Front Office Assistant/CNA
La Plata Pediatrics and Family Health
08.2022 - 12.2025
Medical Assistant
Maryland Oncology Hematology
12.2021 - 07.2022
Certified Nursing Assistant
MedStar Shah Medical Group
01.2019 - 12.2021
Lead Medication Technician/ Office Assistant
The Charleston Senior Community
12.2017 - 12.2019
High School Diploma -
Henry. E. Lackey High School