Tiffany M. Wilson
Hampton,VA
Summary
Dedicated server with exceptional customer service skills, known for reliability and guest engagement. Committed to enhancing dining experiences through tailored service and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Hot Pot 757
Newport News
04.2021 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Banquet and Fine Dining Server
US Coast Guard Base
Yorktown, VA
12.2017 - 02.2019
- Planning Food inventory
- Military Galley Personnel services.
- receiving,storing and organizing food shipments in bulk quantities.
- Proven ability to learn quickly and adapt to new situations.
- Strict adherence to food safety regulations/ Military sanitation standards.
- Large scale meal preparation.
- Efficient cooking under time pressure in structured military kitchen operations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked with all rank and personnel.
Server
Cracker Barrel Old Country Store
Newport News, VA / Williamsburg, VA
03.2013 - 09.2016
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
- Trained new servers on menu items, service standards, and operational procedures.
- Processed transactions accurately using point-of-sale systems, ensuring financial integrity.
- Resolved guest concerns promptly to maintain positive dining atmosphere and loyalty.
- Assisted in maintaining cleanliness and organization of dining area to meet health standards.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed inventory of dining supplies to prevent shortages during service.
Host/Server/Bartender
TGI Fridays
Newport News, VA
01.2009 - 06.2012
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Trained new hosts on operational procedures and customer service excellence standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Served food and beverages promptly with focused attention to customer needs.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
High School Diploma -
Denbigh High School
Newport News06.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Handling large groups
- Alcohol awareness
- Backup management
- Operating system management
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
Accomplishments
Recognized by management for dependability and consistent customer service performance.
Built Positive guest experiences through attentive service, professionalism, and strong leadership.
Certification
Food Handler Safety Certificate
Serv Safe Food Handler
Tips Responsible AlcoholCertification
Serv Safe Alcohol Certification
OSHA Food Safety Awareness Training
CPR/First Aid Certification
Timeline
Server
Hot Pot 757
04.2021 - 10.2022
Banquet and Fine Dining Server
US Coast Guard Base
12.2017 - 02.2019
Server
Cracker Barrel Old Country Store
03.2013 - 09.2016
Host/Server/Bartender
TGI Fridays
01.2009 - 06.2012
High School Diploma -
Denbigh High School