Tiffany P. Wilson
Riverview,USA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
18
18
years of professional experience
Work History
Scheduler
BLAKE HCA
Tampa, FL
03.2017 - 12.2025
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
- Informed customers about payment methods and verified credit card data.
- Consulted with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
- Provided information about hotels, restaurants, nearby attractions, available rooms, rates, and amenities.
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
- Cleaned rooms to the satisfaction of housekeeping manager.
- Removed trash and dirty linens from rooms.
- Refilled hotel room amenities such as drinking glasses and writing supplies.
Food and Nutrition Call Center Representative
Baycare Health Systems, St. Joseph Hospital
Tampa, FL
03.2017 - 01.2023
- Answering customer questions and addressing concerns about the cafeteria's offerings.
- Providing product information and assistance with any issues or concerns that arise.
- Maintaining a professional demeanor and always providing excellent customer service.
- Staying up to date with the latest offers or changes in the cafeteria's products or services.
- Using specialized software to manage calls, access customer databases, and record interactions.
- Meeting specific targets or performance metrics set by their employers.
- Collecting customer feedback and conducting customer satisfaction surveys.
- Selling or upselling products and services, as necessary.
- Ensuring adherence to HIPAA compliance in all communications regarding clients in treatment.
Front Desk
Doubletree Hotel
Tampa, FL
02.2008 - 03.2017
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
- Informed customers about payment methods and verified credit card data.
- Consulted with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
- Provided information about hotels, restaurants, nearby attractions, available rooms, rates, and amenities.
- Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
- Cleaned rooms to the satisfaction of housekeeping manager.
- Removed trash and dirty linens from rooms.
- Refilled hotel room amenities such as drinking glasses and writing supplies.
Education
High School Diploma -
Warton High School
Tampa, FL09-2026
Skills
- Customer service
- Problem-solving
- Decision making
- Interpersonal communication
- Written communication
- Verbal communication
Timeline
Scheduler
BLAKE HCA
03.2017 - 12.2025
Food and Nutrition Call Center Representative
Baycare Health Systems, St. Joseph Hospital
03.2017 - 01.2023
Front Desk
Doubletree Hotel
02.2008 - 03.2017
High School Diploma -
Warton High School