Tiffearria Webster
Knightdale,NC
Summary
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
26
26
years of professional experience
Work History
Director of Operations
TopHAT Logistical Solutions
Raleigh, NC
08.2022 - Current
- Developed and executed operational strategies for optimal efficiency, cost reduction, and enhanced customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed training programs for new employees as well as existing staff members.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
Operations Manager
TopHAT Logistical Solutions
Raleigh, NC
02.2018 - 08.2022
- Routing daily routes within Dispatch Track for each delivery team.
- Dispatching 5+ in home delivery teams through multiple stops
- Completing weekly billing + claims forms and submitting through NetSuite.
- P+L Budgeting responsibility.
- Daily and weekly collection of operational data and performance report assessments.
- Recruit and maintain a roster of high performing independent contract carrier delivery teams.
- Daily stand-up chats with teams before load out.
- Daily supervision of load out to ensure product quality assurance is being conducted.
- Local ride behind routes to ensure satisfaction of customers by carrier teams.
- Ensuring daily truck inspections + safety measures are met.
- Build relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
- Other duties may be assigned.
Delivery Supervisor
TopHAT Logistical Solutions
Raleigh, NC
11.2017 - 02.2018
- Client Service
- Execute Client contract requirements
- Develop and maintain effective Client relationships through constant communication
- Operate within the agreed budget (P&L) for the location
- Billing/Data Entry/Spreadsheets/Excel
- Constant training and recruitment to better the delivery staff
- Manage the day to day delivery objectives to 100% compliance of goals set forth
Assistant Delivery Manager
FSA Network
Raleigh, NC
08.2007 - 06.2017
- Overseen general warehouse operations - day-to-day tasks, cleaning, maintenance, and upkeep
- Assisted in maintaining a daily record of: contracted routes serviced, dispatch times for trucks, system problems and answers to customer complaints
- Performed inventory audits and daily dock inspections
- Managed/trained crew members
- Maintained accurate inventory records through the use of a computerized inventory system
- Completed requisition forms to order additional equipment and supplies
- Communicated any order changes to management
- Maintained accurate inventory count, perform 'end of day' inventory count and submitted reports to management
- Uphold professional and safety standards of the company
- Assisted manager with enforcing company policy.
Delivery Driver
Dynasty Delivery
Raleigh, NC
01.2003 - 09.2006
- Delivered, setup and teardown of installation of a wide variety of items to different addresses and through different routes
- Followed route and time schedule
- Loaded, unload, prepared, inspected and operated delivery vehicle
- Utilized material handling equipment such as forklifts
- Pads, stacks, and secured items in position on truck to prevent damage during shipment
- Completed logs and reports
- Followed DOT regulations and safety standards.
Delivery Driver/Helper
GTS Logistics
Raleigh, NC
07.2000 - 03.2002
- Delivered new products and removed old products from customer homes
- Received and verifies accuracy of incoming shipments
- Prepared merchandise for shipment, as required
- Overseen truck loading operations to ensure all policies and procedures are followed accordingly.
Delivery Helper
Optimum Delivery Service
Raleigh, NC
06.1998 - 06.2000
- Assist the driver in delivering and installing products
- Comply will all ISO standards
- Operated forklift.
Education
Millbrook High School
01.1996
Skills
- Operations Oversight
- Strategic planning and execution
- Leadership training
- Process Improvement
- Strategic Planning
- Risk Mitigation
- KPI Tracking
- Staff Management
- Budgeting and cost control
- Recruitment
- Decision-Making
- Professionalism
References
References upon request
Timeline
Director of Operations
TopHAT Logistical Solutions
08.2022 - Current
Operations Manager
TopHAT Logistical Solutions
02.2018 - 08.2022
Delivery Supervisor
TopHAT Logistical Solutions
11.2017 - 02.2018
Assistant Delivery Manager
FSA Network
08.2007 - 06.2017
Delivery Driver
Dynasty Delivery
01.2003 - 09.2006
Delivery Driver/Helper
GTS Logistics
07.2000 - 03.2002
Delivery Helper
Optimum Delivery Service
06.1998 - 06.2000
Millbrook High School
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