Tiffney Shiver
Stevenson,AL
Summary
Highly motivated individual with the initiative to secure a position that utilizes skills I have acquired through work experience. Proven track record in leading and managing people, mastering complex administrative matters, and implementing logical solutions in an aggressive, fast-paced environment. Seeking the opportunity for professional growth and career advancement to expand with an innovated company that values teamwork, exceptional service, and positive attitude
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Implants and Oral Surgery
Chattanooga, Tn
04.2023 - Current
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Sending and reviewing predeterminations and going over with the patient.
- Verifying insurance and sending out claims as needed
- Complying with OSHA
- Scheduling post-op and confirming appointments
- Communicating patient needs and questions to dentist and staff
- Educating patients and families on treatment options, costs, and setting up payment plan
- Answering any insurance or procedure questions in a timely manner
- Presenting treatment plans to patients
General Manager of Operations
Anytime Fitness
Jasper, TN
10.2022 - 08.2023
- Increased customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives
- Going out and marketing the company and filling up with new prospects
- Resolving issues with equipment and memberships in a timely manner
- Following up with delinquent report and reaching out to resolve accounts
Extrusion Associate 2
Cornerstone Building Brands
Jasper, TN
06.2021 - 10.2022
- Supported company mission and values through honesty, integrity, and high-quality performance
- Ensure new hires are probably trained in aspects in quality, accountability, and process of packaging products
- Inspect products for quality defects
Supervisor
Goodys
Kimball, TN
11.2016 - 10.2017
- Complete all store tasks in an accurate and timely manner
- Practice loss prevention standards at all times
- Follow all company policies and procedures
- Achieve store goals through superior customer service
- Protect all company assets
- Ensure entire staff is working to achieve controllable goals
- Ensure staff is providing customers with the highest level of customer service and satisfaction
- Open and close store, including tasks of completing paperwork for night closings and deposits
- Process new shipments, markdowns, and sales audits
- Train new employees
- Maintain an accurate register
Sales Associate
Goodys
Kimball, TN
08.2013 - 11.2016
- Maintain the store and all wrap stations in a clean, neat, and organized manner
- Maintain merchandise presentation to company standards
- Maintain accuracy of register
- Process all returns/exchanges according to company policies/procedures
- Provide assistance in merchandise and wardrobe suggestions to the customer as needed
- Promptly greet, assist, and answer questions for customers with a friendly attitude and follow all store interaction procedures
- Follow store procedures and alert management of suspicious situations
- Use recovery statement when possible
- Promote new accounts and communicate to customers the rewards program
Sortation Associate
Amazon Fulfillment Center
Chattanooga, TN
08.2012 - 03.2013
- Ability to communicate effectively
- Process and file customer orders
- Locate items within warehouse and distribute accordingly
- Exposed to various working conditions including noise levels and temperature
- Flexibility; ability to work extra hours as required
- Ability to lift up to 49 pounds, stand/walk for up to 10-12 hours, and be able to continuously climb and descend stairs safely
- Perform daily tasks in a safe work environment
- Insure units per hour meet the production standards
Education
High School Diploma -
Marion County High School
Jasper, TNSkills
- Customer service
- Workplace safety
- Return and exchange processing
- Training
- Money handling
- Documentation And Reporting
- Schedule Management
- Medical Terminology
- Administrative duties
- Patient Engagement
- Referral Coordination
- Patient Scheduling
- Payments posting
- Claims review
- Skilled in outlook
- Verbal and written communication
- Time management skills
- Scheduling proficiency
- Deadline-oriented
- Confidentiality requirements
- Mail handling
- Documentation skills
- Phone inquiries
- Credit and collections
- Multitasking
Timeline
Scheduling Coordinator
Implants and Oral Surgery
04.2023 - Current
General Manager of Operations
Anytime Fitness
10.2022 - 08.2023
Extrusion Associate 2
Cornerstone Building Brands
06.2021 - 10.2022
Supervisor
Goodys
11.2016 - 10.2017
Sales Associate
Goodys
08.2013 - 11.2016
Sortation Associate
Amazon Fulfillment Center
08.2012 - 03.2013
High School Diploma -
Marion County High School