Tigerlily Wytcherley
Portland
Summary
Dedicated businesses management professional with 5+ years history of driving operational excellence and client satisfaction. Proven success in leading teams to achieve goals and adapt to changing needs. Known for strong leadership skills and attention to detail, ensuring top-notch service delivery.
Overview
4
4
years of professional experience
Work History
Salon Director
Palm Beach Tan
Tigard, OR
12.2024 - Current
- Cultivated a positive work environment, fostering strong team collaboration and staff retention.
- Increased client loyalty by implementing a successful referral program and personalized incentives.
- Oversaw financial aspects of the salon, including payroll processing, budgeting, and expense tracking.
- Implemented comprehensive staff training programs, resulting in improved performance and skill development.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
Business Manager
Gucci
Tigard, OR
03.2023 - 10.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
Beauty Manager
Nordstrom
Tigard, OR
05.2022 - 03.2023
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Achieved revenue growth by devising targeted marketing campaigns and cross-promotion strategies with complementary businesses.
- Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
- Established team priorities, maintained schedules and monitored performance.
Administrative Assistant
Icon Tattoo
Gresham, OR
06.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Pharmacy Technician
Walgreens
Portland, OR
06.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
GED -
Merlo Station High School
Beaverton, OR04-2019
Skills
- Salon safety and security
- Customer satisfaction
- Employee training
- Task delegation
- Budgeting expertise
- Commitment to quality and service
- Advanced interpersonal skills
- Guest relations
- Vendor relations
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Salon Director
Palm Beach Tan
12.2024 - Current
Business Manager
Gucci
03.2023 - 10.2024
Beauty Manager
Nordstrom
05.2022 - 03.2023
Administrative Assistant
Icon Tattoo
06.2021 - 05.2022
Pharmacy Technician
Walgreens
06.2021 - 03.2022
GED -
Merlo Station High School
Similar Profiles
Riley BrethRiley Breth
Assistant Manager at Palm Beach TanAssistant Manager at Palm Beach Tan
Kaitlyn RayKaitlyn Ray
Sales Consultant at Palm Beach TanSales Consultant at Palm Beach Tan
Abigail EllisAbigail Ellis
Assistant Manager at Palm Beach TanAssistant Manager at Palm Beach Tan