TIM BOLLINGER
GERBER COLLISION & GLASS
Huntsville,Alabama
3
Languages
1
Certification
18
years of professional experience
Strategic Multi-Market Operations Executive with 18 years of leadership in high-volume automotive and collision repair across Florida, Georgia, and Tennessee. Expertise in P&L optimization, Direct Repair Program (DRP) expansion, and operational turnarounds. Strong technical credentials, including BMW Certified and I-CAR Platinum, drive profitability and enhance customer satisfaction.
Work History
Market Manager
5 Months- Lead end-to-end operational and financial performance across a multi-center market, maintaining full P&L accountability for revenue growth, profitability, labor utilization, and site-level margins.
- Direct, coach, and develop General Managers while establishing clear operating expectations, leadership accountability, and high-performance cultures.
- Develop market growth strategies by strengthening Direct Repair Program (DRP) relationships, expanding insurance-partner engagement, and identifying opportunities to increase market share.
- Developed market growth strategies by strengthening Direct Repair Program (DRP) relationships, expanding insurance-partner engagement, and identifying market share opportunities.
- Led targeted turnarounds at underperforming locations through restructuring intake workflows, labor deployment, and operating processes.
- Drove consistency across locations by translating enterprise objectives into measurable site-level operating plans and accountability structures.
Regional Director
7 Years 11 Months- Directed operational governance across a 55-location collision repair network spanning Florida and Georgia, aligning market execution with enterprise financial and operational objectives.
- Developed and executed regional growth strategies designed to increase market density, strengthen brand positioning, and expand relationships with key insurance and enterprise partners.
- Standardized operating strategies and performance expectations across 55 facilities, improving consistency, productivity, and regional financial performance.
- Built leadership depth through General Manager coaching, performance management, succession planning, and talent development, enhancing management pipeline across region.
- Developed and executed regional growth strategies to increase market density, strengthen brand positioning, and expand relationships with key insurance and enterprise partners.
- Conducted financial and operational analysis to identify performance gaps and deploy corrective-action plans across underperforming business units.
- Conducted detailed financial and operational analysis to identify performance gaps and deploy targeted corrective-action plans across underperforming business units.
- Balanced regional strategic priorities with local market needs to drive sustainable performance across a large, geographically dispersed organization.
Lead Estimator
4 Years 11 Months- Led estimating operations in high-line dealership, managing complex repair estimates and ensuring adherence to manufacturer standards while processing high-volume claims.
- Directed the writing efforts for the USAA Direct Repair Program (DRP), overseeing repair documentation, claims communication, and estimating accuracy to facilitate smooth claim resolution.
- Managed complex luxury-vehicle repairs, ensuring compliance with OEM requirements and upholding quality standards.
- Maintained I-CAR Platinum certification and BMW Certified standards, providing technical expertise across high-line collision repairs.
- Collaborated with technicians, production teams, insurers, and dealership leadership to ensure accurate estimates and efficient repair workflows.
Estimator / Manager
4 Years 8 Months- Directed estimating processes and operational workflows to optimize efficiency in high-volume collision repair center.
- Managed complex estimates, ensuring accurate repair documentation and effective communication with customers and insurance partners.
- Acted as primary Mercedes-Benz technical liaison, aligning repairs with manufacturer standards and technical requirements.
- Led DRP account relationships for USAA and Allstate, supporting claims efficiency, repair quality, and partner satisfaction.
- Coordinated estimating and production activities, enhancing repair flow and timely customer delivery.
Education
Associate of Science - Computer Science
Skills
Financial performance
KPI oversight
Customer Satisfaction (CSI)
Quality Assurance
DRP strategy
Market expansion
Process optimization
Time optimization
Multi-market operations
Partner relations
Team Performance Coaching
Leadership Succession
Resource Management
Collision repair
High-Quality Standards
Automotive leadership
Certification
I-CAR Platinum Certification, BMW Certified Estimator, Mercedes-Benz OEM Liaison Experience, Direct Repair Program (DRP) Account Leadership — USAA & Allstate, Excel, PowerPoint Proficient
Languages
English
Native or Bilingual
German
Professional Working
Greek
Limited Working
Timeline
Market Manager
GERBER COLLISION & GLASS
04.2026 - CurrentRead More
Regional Director
JOE HUDSON'S COLLISION CENTER
05.2018 - 04.2026Read More
Lead Estimator
CENTURY AUTOMOTIVE GROUP
06.2013 - 05.2018Read More
Estimator / Manager
COOKS COLLISION
09.2008 - 05.2013Read More
Calhoun Community College
Associate of Science from Computer Science
Read More