Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Market Manager
STAR Financial Bank
Marion, IN
06.2021 - Current
Responsible for all daily operational functions of a branch location, including staff, security, audits, compliance, facilities maintenance and operational policies and procedures.
Assist in establishing, managing, tracking, and accomplishing retail sales initiatives, including affiliate referrals, promotional campaigns, new product launches and day-to-day production levels.
Align the focus of Branch Managers and their staff with bank and overall market opportunities and goals.
Generated new business to assist in meeting or exceeding sales, growth and profitable goals.
Conduct regular sales meetings and establish coaching programs for retail branch staff.
Branch Manager II
STAR Financial Bank
Marion, IN
05.2010 - 06.2021
Directed daily operations of the branch, including customer service, human resources, sales, security, audits, compliance, facilities maintenance, and operational policies and procedures.
Developed strategies to increase customer satisfaction and loyalty.
Implement strategies to achieve goals for the established office.
Managed staff scheduling, hiring and training processes.
Office Manager
National City Bank
Kokomo, IN
04.2005 - 05.2010
Assist clients in opening checking and savings accounts, certificates of deposits, HELOC, HELO, auto, and unsecured loans.
Supervised staff members, organized schedules and delegated tasks.
Responsible for all daily operation functions of the branch, audits, security, compliance, facilities maintenance, and operational policies and procedures.
Loan Officer
Marion School Employees FCU
Marion , IN
05.1991 - 10.2004
Developed and maintained relationships with potential customers to increase loan business.
Reviewed credit histories, income statements, and other financial information of loan applicants.
Counseled clients on debt management and repayment plans.
Analyzed financial data to determine the feasibility of granting loans.
Verified accuracy of loan documents prior to approval.
Approved or denied loan applications based on established guidelines.
Education
Computer And Information Sciences
Ivy Tech Community College of Indiana
Marion, IN
High School Diploma -
Oak Hill High School
Converse, IN
Skills
Cross-functional team leadership
Client Relations
Sales operations
Performance reporting
Key Account Management
Partnership management
Lead prospecting
Coaching and Mentoring
Risk Mitigation
Work Prioritization
Relationship Building
Customer Service
Financial Oversight
Relationship building and management
Certification
NMLS License
Notary Public
Timeline
Market Manager
STAR Financial Bank
06.2021 - Current
Branch Manager II
STAR Financial Bank
05.2010 - 06.2021
Office Manager
National City Bank
04.2005 - 05.2010
Loan Officer
Marion School Employees FCU
05.1991 - 10.2004
Computer And Information Sciences
Ivy Tech Community College of Indiana
High School Diploma -
Oak Hill High School
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