Tim Chapman
Fort Worth,TX
Summary
Dynamic sales leader with a proven track record, excelling in deal closing and team leadership. Optimized sales processes and enhanced customer satisfaction, achieving targets consistently. Proficient in CRM software, driving sales growth through strategic decision-making and staff development. Boosted efficiency and streamlined operations, contributing to higher sales numbers and record level CSI scores.
Overview
8
8
years of professional experience
Work History
New Car Sales Manager
Hiley Mazda Of Fort Worth
04.2021 - 08.2024
- Led sales team to achieve monthly targets through effective training and performance management.
- Monitored competitor activities, adjusting tactics to maintain competitive advantage in the market.
- Worked directly with sales staff and with customers to maximize sales opportunities.
- Boosted CSI scores to above 90% by streamlining the car-buying process and with essential follow-up.
- Improved efficiency in lead handling and closing transactions.
- Utilized CRM software to its full potential to monitor salesperson activity, conduct follow-up, and view reports.
- Learned about all available manufacturer and lender programs in order to close more sales.
Sales Consultant
Hiley Mazda Of Fort Worth
09.2019 - 04.2021
- Delivered consistently as the top sales consultant in the dealership, averaging 25+ sales per month with high CSI scores.
- Utilized CRM software to track customer interactions and streamline follow-up procedures.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Sales Manager
Southwest Nissan
02.2017 - 10.2018
- Trained and mentored new sales team members in effective sales techniques.
- Utilized CRM systems to track sales metrics, optimize pipeline management processes, and conduct direct customer follow-up.
- Conducted regular performance reviews to assess team effectiveness and identify improvement areas.
- Assisted sales people in closing their sales.
- Conducted used car vehicle appraisals.
- Managed used car inventory, pricing, and reconditioning processes for between 50 and 100 used cars.
Sales Consultant
Hiley Buick GMC of Fort Worth
04.2016 - 04.2017
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed strong relationships with customers for repeat business and referrals.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Utilized CRM to maintain customer follow-up and communicate with leads and prospects.
Education
High School Diploma -
Verona Area High School
Verona01-2007
Skills
- Deal closing
- Sales process optimization
- Customer service
- Inventory control
- Pricing strategy
- CRM software proficiency
Timeline
New Car Sales Manager
Hiley Mazda Of Fort Worth
04.2021 - 08.2024
Sales Consultant
Hiley Mazda Of Fort Worth
09.2019 - 04.2021
Sales Manager
Southwest Nissan
02.2017 - 10.2018
Sales Consultant
Hiley Buick GMC of Fort Worth
04.2016 - 04.2017
High School Diploma -
Verona Area High School
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