Skilled communicator with a focus on fostering strong client relationships and enhancing customer satisfaction. Experienced in coordinating property showings and managing complex negotiations to achieve mutually beneficial results.
Overview
17
17
years of professional experience
Work History
Licensed Realtor
Elevate Powered By EXIT
01.2026 - Current
Conducted property showings and guided clients through buying process.
Researched market trends to provide accurate property valuations.
Assisted clients with paperwork, ensuring compliance with real estate regulations.
Developed marketing materials to promote listings effectively across platforms.
Collaborated with mortgage brokers to facilitate financing options for buyers.
Organized open houses, enhancing client engagement and showcasing properties.
Provided exceptional customer service, addressing client inquiries promptly and professionally.
Built relationships with local businesses to enhance community presence and networking opportunities.
Managed complex negotiations between multiple parties involved in commercial real estate deals, securing mutually beneficial outcomes.
Office Manager
EXIT Realty Elite
01.2020 - 12.2026
Streamlined office operations by implementing efficient scheduling systems for team meetings and client appointments.
Coordinated communication between departments to enhance workflow and improve overall productivity.
Managed vendor relationships, ensuring timely delivery of supplies and services while maintaining budget compliance.
Developed and enforced office policies to promote a professional environment aligned with company values.
Analyzed office procedures regularly, identifying areas for improvement to enhance operational efficiency and reduce costs.
Mentored administrative staff, providing guidance on best practices in office management and client interaction strategies.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant
Kel Williams EXIT Realty Elite
10.2015 - 01.2020
Coordinated office operations to enhance workflow efficiency and support team objectives.
Managed scheduling and appointments for clients, ensuring optimal time management for agents.
Prepared marketing materials and listings, contributing to successful property promotions.
Assisted in client communication and follow-ups, fostering strong relationships and satisfaction.
Supervisor
UPS Supply Chain Solutions
04.2014 - 03.2016
Oversaw daily operations, ensuring adherence to safety and compliance regulations.
Managed team performance, providing coaching and mentoring to improve workflow efficiency.
Implemented process improvements that enhanced operational effectiveness and reduced turnaround times.
Coordinated logistics and inventory management, optimizing supply chain processes for timely deliveries.
Dispatch Specialist
UPS Supply Chain Solutions
07.2011 - 04.2014
Coordinated daily dispatch operations to optimize shipment schedules and improve service efficiency.
Managed inbound and outbound freight documentation, ensuring compliance with regulatory standards.
Implemented process improvements that enhanced order accuracy and reduced delays in shipping.
Trained and mentored junior dispatch staff on best practices and operational procedures.
Customer Service Representative
UPS Supply Chain Solutions
08.2009 - 04.2014
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed orders accurately, ensuring timely delivery and customer satisfaction.
Collaborated with team members to streamline operations and enhance service quality.
Trained new staff on company policies, procedures, and customer service best practices.