Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Timara Cooley

Orlando,FL

Summary

Motivated Account Manager consistently increases revenue, maximizes productivity and optimizes customer satisfaction. Expert in customer relationship management and adept at upselling with consideration to client needs. Trained in conflict resolution and advanced sales techniques.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

InfoCision
Cocoa, FL
07.2021 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Educated clients on new Product or service and updated account information to maintain high standards of client service.
  • Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $Amount in sales.

Manager

Taco Bell
Windermere, FL
05.2019 - 05.2021
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.

Ambassador

Amazon Air
Lakeland, FL
07.2020 - 12.2020
  • Greeted customers and clients to create welcoming atmosphere.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assisted team with operational policies and procedures to drive services.

Education

Diploma -

Freedom High School
Orlando, FL
05.2018

Skills

  • Overcoming Objections
  • Performance Evaluations
  • Persuasive Negotiations
  • Qualifying Leads
  • Microsoft Office
  • Acquisition and Retention Strategies
  • Teamwork and Collaboration
  • Lead Generation
  • Revenue Growth
  • Customer Service
  • Account Management
  • Account Verification
  • Google Docs
  • Team Training and Motivation
  • Profit and Loss Accountability
  • Promotional Campaigns
  • Inbound and Outbound Calling

Certification

  • First Aid/CPR Certified
  • CNA - Certified Nurse Assistant
  • HHA - Home Health Aide

Timeline

Account Manager

InfoCision
07.2021 - Current

Ambassador

Amazon Air
07.2020 - 12.2020

Manager

Taco Bell
05.2019 - 05.2021

Diploma -

Freedom High School

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Timara Cooley