Timberlynn Francis
Pflugerville
Summary
Dynamic and results-driven professional with extensive experience at Punch Bowl Social, excelling in team member training and effective time management. Proven track record in boosting sales revenue and enhancing customer satisfaction through order accuracy and prompt issue resolution. Adept at fostering a productive work environment and ensuring high standards in food service.
Overview
5
5
years of professional experience
Work History
Server Trainer
Punch Bowl Social Domain
09.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Sales Administrator
Punch Bowl Social Austin
09.2023 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
Bartender
Razzos Cajun Cafe
06.2020 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Pflugerville Highschool
Pflugerville, TX06-2020
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Team member training
Timeline
Server Trainer
Punch Bowl Social Domain
09.2023 - Current
Sales Administrator
Punch Bowl Social Austin
09.2023 - Current
Bartender
Razzos Cajun Cafe
06.2020 - 07.2023
High School Diploma -
Pflugerville Highschool
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