Dynamic customer service professional with extensive experience at Harris Teeter, excelling in office administration and problem-solving. Proven ability to enhance customer satisfaction through effective communication and efficient transaction management. Skilled in data entry and inventory management, consistently maintaining a welcoming environment that drives sales and fosters positive client relationships.
Overview
7
7
years of professional experience
Work History
Cashier
Harris Teeter
Hilton Head Island, SC
01.2025 - Current
Processed customer transactions by handling payments (cash, card, check), issuing receipts, and delivering friendly service at point of sale (POS).
Scanned items, handled returns/exchanges, maintained clean checkout area, and assisted with bagging and store upkeep.
Administrative Receptionist
Association Services
Hilton Head Island, SC
06.2024 - Current
Acts as the first point of contact, managing the front desk, welcoming visitors, and handling incoming calls while providing essential clerical support.
Key duties include managing inquiries, scheduling, mail distribution, and maintaining office security, requiring strong organizational and communication skills, offering administrative support across the organization.
You will welcome guests and greet people who visit the business.
You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Administrative Assistant (CAM)
Association Services
Hilton Head Island, South Carolina
06.2024 - 01.2025
Managed scheduling for meetings and events within the association.
Assisted in preparing reports and presentations for board meetings.
Handled incoming inquiries via phone, email, and in-person effectively.
Provided administrative support to senior staff members as needed.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Scheduled appointments between clients and customers and internal staff members.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Handled incoming calls and directed callers to appropriate department or employee.
Store Associate
Polo Ralph Lauren
Bluffton, SC
06.2024 - 01.2025
Provide customer service, process sales, and maintain store appearance.
My key duties include greeting customers, answering product questions, operating the Point of Sale (POS) system, restocking shelves, managing inventory, handling returns, and ensuring a clean, organized, and welcoming retail environment to drive sales.
Front Desk Receptionist
Hampton Inn Hotel
Hilton Head Island, SC
06.2022 - 05.2024
Providing administrative support and customer service by greeting visitors, managing multi-line phones, and scheduling appointments.
Key responsibilities include maintaining office security/cleanliness, sorting mail, handling data entry, and processing payments.
Customer Service Agent
Collective Solution
Lucea Hanover, Jamaica
11.2018 - 05.2022
Managing incoming inquiries via phone, email, or chat to resolve complaints, process orders, and provide product information.
They maintain customer records, troubleshoot issues, and ensure high satisfaction by delivering professional, empathetic service.
Education
Automated Logistics Specialist 92A - Logistics
Fort Lee
Fort Lee, NJ
02-2026
High school diploma or equivalent - Business Administration
Montego Bay Community College
St James Monetgo Bay, Jamaica
08-2017
High school diploma or equivalent - Business Administration
Green Island High School
Hanover, Jamaica
08-2014
Skills
Customer service
Office administration
Data entry
Time management
Problem solving
Inventory management
Job Related Training
Community Association Management M-100, 06/20/25
Timeline
Cashier
Harris Teeter
01.2025 - Current
Administrative Assistant (CAM)
Association Services
06.2024 - 01.2025
Administrative Receptionist
Association Services
06.2024 - Current
Store Associate
Polo Ralph Lauren
06.2024 - 01.2025
Front Desk Receptionist
Hampton Inn Hotel
06.2022 - 05.2024
Customer Service Agent
Collective Solution
11.2018 - 05.2022
Automated Logistics Specialist 92A - Logistics
Fort Lee
High school diploma or equivalent - Business Administration
Montego Bay Community College
High school diploma or equivalent - Business Administration