Timotht Penney
Crestview,FL
Summary
Dynamic sales professional with a proven track record at Woerner Farms, excelling in customer service and teamwork. Enhanced customer satisfaction through effective problem-solving and efficient POS operations. Recognized for boosting sales revenue by building strong customer relationships and implementing process improvements to streamline operations.
Overview
13
13
years of professional experience
Work History
Sales Associate
Woerner Farms
05.2020 - Current
- Assisted customers with product selection and inquiries.
- Maintained organized display areas to enhance product visibility.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals.
- Contributed to positive shopping experiences through excellent customer service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Dock Foreman
Coca Cola United
09.2016 - 05.2020
- Supervised dock operations ensuring efficient loading and unloading of shipments.
- Trained team members on safety protocols and equipment operation procedures.
- Coordinated scheduling of deliveries and pickups to optimize workflow efficiency.
- Monitored inventory levels, performing regular audits to maintain stock accuracy.
- Mentored junior staff members, providing guidance in executing tasks effectively while adhering to safety protocols.
- Oversaw equipment maintenance, keeping machinery in peak working condition to minimize downtime and delays.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Performed pre-shift and post-shift inspections of dock equipment.
Crew Leader
The Perfectionist
04.2012 - 09.2016
- Led daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained new team members on equipment use and company protocols.
- Monitored inventory levels and coordinated restocking processes to maintain supply chain efficiency.
- Implemented process improvements that reduced downtime and enhanced productivity.
Education
Staunton River High School
Moneta, VA05.2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- POS system operation
- Store opening and closing
Timeline
Sales Associate
Woerner Farms
05.2020 - Current
Dock Foreman
Coca Cola United
09.2016 - 05.2020
Crew Leader
The Perfectionist
04.2012 - 09.2016
Staunton River High School