Timothy Baker
West Mifflin,PA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Talented professional with expert sales and Customer Service talents. Composed persona known for having excellent drive. Insightful Store Manager with 40years of customer service experience.
Overview
7
7
years of professional experience
Work History
Store Manager
Auto Zone
Mt. Lebonan, Pennsylvania
08.2020 - Current
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Store Manager
Auto Zone
West Mifflin, PA
02.2017 - 08.2020
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Auto Zone
North Versailles, Pennsylvania
04.2015 - 02.2017
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - Business Management
State University of New York At Oswego
Oswego, New York06.1981
Skills
- Team Leadership
- Human Resources Oversight
- Staff Scheduling
- Sales Tracking
- Budget Control
- Training Management
Timeline
Store Manager
Auto Zone
08.2020 - Current
Store Manager
Auto Zone
02.2017 - 08.2020
Store Manager
Auto Zone
04.2015 - 02.2017
Bachelor of Arts - Business Management
State University of New York At Oswego
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