Timothy Black Jr.
Pennsauken,NJ
Summary
Accomplished Customer Service Associate with a proven track record at Wawa, excelling in customer satisfaction and team collaboration. Leveraged problem resolution and clerical support skills to enhance service quality, achieving notable improvements in client feedback. Trained peers, fostering a culture of excellence and support. Demonstrated exceptional multitasking and interpersonal abilities, significantly exceeding performance targets. A professional with high standards and focused on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Crew Member
McDonald's
06.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
University of Delaware
Newark, DE05-2028
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Guest Services
- Assertiveness
- Refunds and exchanges
- Clerical Support
2023-24' All-Academic Team Dr. Warren J. McClain Touchdown Club of Southern New Jersey
During my senior year, I was selected as an awardee of the 2023-24' Dr. Warren J. McClain Touchdown Club of Southern New Jersey All-Academic Team. It was an award given to one player of every team in Southern New Jersey who'd demonstrated not only exceptional performance on the football field, but exceptional performance in the class as well. This award was based off my 3.9 GPA, 1230 SAT score, presence as team captain of my high school's football team, and my demonstration of exceptional leadership through and through.
Languages
French
Limited Working
Timeline
Customer Service Associate
Wawa
04.2023 - Current
Crew Member
McDonald's
06.2022 - 03.2023
High School Diploma -
University of Delaware
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