Tim Brown
Cincinnati,OH
Overview
14
14
years of professional experience
Work History
Account Manager
Woodhull USA
10.2024 - 01.2026
- Resolved complex customer issues efficiently while maintaining strong, long-term client relationships.
- Managed a portfolio of client accounts, providing proactive support and ongoing guidance.
- Built and strengthened client relationships through consistent communication and solution-focused problem solving.
- Maintained in-depth knowledge of company products and services to recommend cost-effective solutions aligned with client needs.
- Documented all client interactions, activities, and opportunities accurately within the CRM system.
Business Sales Manager
Altafiber
11.2022 - 10.2024
- Led and coached a team of 10 sales representatives, driving accountability, performance, and consistent results.
- Developed and implemented customer loyalty initiatives to increase repeat business and support revenue growth.
- Monitored competitive activity, pricing, and product offerings to identify market opportunities and inform sales strategy.
- Prepared and delivered monthly, quarterly, and annual performance reports measuring results against target objectives.
- Built and maintained strong relationships with key clients through regular communication, follow-up, and ongoing engagement.
Consumer Outbound Sales Manager
Altafiber
11.2014 - 10.2022
- Drove B2B sales across SMB and enterprise accounts, delivering telecom and fiber solutions within an assigned territory.
- Built and managed a strong sales pipeline through outbound prospecting, networking, and strategic partnerships.
- Consistently exceeded sales quotas while expanding market share within the territory.
- Prepared daily, weekly, and monthly performance reports tracking progress against sales objectives.
- Identified and implemented process improvements to increase efficiency and support team performance.
Logistics Account Executive
TQL
11.2011 - 11.2013
- Built and managed a diverse book of business through outbound prospecting, cold calling, and relationship development.
- Monitored shipment activity against timelines to ensure on-time delivery and customer satisfaction.
- Resolved customer issues related to billing discrepancies and service concerns efficiently and professionally.
- Managed daily operational activities while maintaining budget discipline and consistent service quality.
Education
Bachelor of Arts - Business Administration
Thomas More University
Crestview Hills, KY03.2020
Skills
- B2B & B2C Sales
- Full-Cycle Sales
- Consultative Selling
- Customer Retention
- Relationship Management
- Territory Management
- Pipeline Development
- Contract Negotiation
- Business Development
- Remote Sales Execution
Timeline
Account Manager
Woodhull USA
10.2024 - 01.2026
Business Sales Manager
Altafiber
11.2022 - 10.2024
Consumer Outbound Sales Manager
Altafiber
11.2014 - 10.2022
Logistics Account Executive
TQL
11.2011 - 11.2013
Bachelor of Arts - Business Administration
Thomas More University