Timothy Burke
Carlisle,Massachusetts
Summary
Dynamic operations leader with extensive experience at Commonwealth Financial Network, driving operational excellence and quality assurance. Proven track record in fostering teamwork and enhancing employee engagement. Adept at cross-functional collaboration and effective problem-solving, achieving significant improvements in productivity and customer satisfaction through strategic initiatives and structured training programs.
Overview
30
30
years of professional experience
Work History
Sr. Director of Operations
Commonwealth Financial Network
11.2020 - Current
- Spearheaded change management initiatives to implement new technologies and systems organization-wide.
- Fostered a culture of continuous learning by encouraging team members to pursue professional development.
- Enhanced employee engagement through promotion of a positive work environment focused on communication and teamwork.
- Managed cross-functional teams to optimize efficiency and collaboration across departments.
- Collaborated with functional leaders to establish new procedures and corrective actions for quality improvement.
- Achieved team objectives through structured training plans, coaching, and performance management strategies.
- Set and monitored quality assurance standards to ensure operational excellence.
Director of Operations
Commonwealth Financial Network
11.2018 - 11.2020
- Managed daily operations across departments, ensuring efficient task execution and coordination.
- Monitored budget utilization to optimize operational resources effectively.
- Directed production activities aligned with business objectives to enhance output.
- Implemented operational strategies and policies, driving organizational growth and productivity.
Sr. Manager
Commonwealth Financial Network
08.2017 - 11.2018
- Established strong relationships with clients and stakeholders, securing long-term partnerships.
- Led cross-functional teams to meet project milestones and deliver high-quality results.
- Enhanced team productivity and morale through effective leadership strategies.
- Fostered a collaborative work environment, driving improved team performance through comprehensive training.
Manager of Operations
Commonwealth Financial Network
11.2013 - 11.2017
- Facilitated effective communication among unit staff and organization leadership, minimizing miscommunications and missed deadlines.
- Oversaw facility maintenance to ensure optimal equipment performance and infrastructure reliability.
- Identified and rectified unauthorized or unsafe practices, promoting a safer work environment.
- Managed budgets to consistently achieve financial targets while upholding high-quality standards.
Supervisor of Operations
Commonwealth Financial Network
03.2008 - 11.2013
- Regularly evaluated staff performance and provided constructive feedback to promote growth.
- Managed scheduling and workload distribution to maximize productivity without compromising quality.
- Achieved high levels of customer satisfaction through attention to detail and effective communication.
- Established clear expectations for team members, fostering a positive work environment.
Education
No Degree - Phycology And Sociology
Suffolk University
Boston, MASkills
- Operational excellence
- Quality assurance
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Organizational skills
- Active listening
- Adaptability and flexibility
- Workforce planning
- Verbal and written communication
- Effective leader
- Cross-functional collaboration
Certification
- FINRA Series SIE, 99
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Director of Operations
Commonwealth Financial Network
11.2020 - Current
Director of Operations
Commonwealth Financial Network
11.2018 - 11.2020
Sr. Manager
Commonwealth Financial Network
08.2017 - 11.2018
Manager of Operations
Commonwealth Financial Network
11.2013 - 11.2017
Supervisor of Operations
Commonwealth Financial Network
03.2008 - 11.2013
No Degree - Phycology And Sociology
Suffolk University
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