Timothy Conner jr.
LAKEWOOD
Summary
Thrived in customer-centric environment, developing strong communication and problem-solving skills. Skilled at managing multiple tasks and ensuring positive experience for guests. Seeking to transition into new field, leveraging these transferable skills to make significant impact.
Overview
2
2
years of professional experience
Work History
Field Service Technician
Asurion
10.2024 - 03.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Service Technician
Dave and Buster
09.2022 - 08.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Managed inventory of spare parts, ordering supplies when needed to minimize downtime due to unavailable components.
- Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
Education
High School Diploma -
Artesia High School
Lakewood, CA06-2015
Skills
- Customer support
- Software installation
- Hardware maintenance
- Electronics repair
- Network administration
- Attention to detail
- Customer service
- Critical thinking
- Problem resolution
Timeline
Field Service Technician
Asurion
10.2024 - 03.2025
Service Technician
Dave and Buster
09.2022 - 08.2024
High School Diploma -
Artesia High School
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