Timothy Fields
Huntington,WV
Summary
I started working as a guest service agent at the Hampton Inn when I was 17. That job showed me the benefits of customer service and I haven't worked a day since that I didn't look back and appreciate what I learned at the hotel. From the hotel, I went into tele-marketing at a local firm and I admit I excelled more than I imagined. I relocated to Charlottesville, VA and that's where I fell in love with food. I was afforded the opportunity to manage a private club, i became a hotel supervisor, and managed a small start-up companies' product sales and marketing. I've taken a little from each of the chapters of my life to complete the current ME. If i had one word to describe my personality in general- it would be 'accommodating'.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Oscar's Breakfast, Burgers. And Brews
Barboursville, WV
06.2019 - Current
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Fine Dining Server
Main Street On Central
Barboursville, WV
08.2017 - 01.2019
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Rolled silverware, set up tables and polished glassware and silverware.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inside Sales Representative
ContraVac
Charlottesville, VA
04.2015 - 05.2017
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Created and updated customer accounts with relevant information.
- Set up new accounts, established customer credit, and set up payment methods.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Some College (No Degree) -
Marshall University
Huntington, WVHigh School Diploma -
Cabell Midland High School
Ona, WV05.2003
Skills
- Specials Promotion and Upselling
- Customer Service and Rapport
- Point of Sale Systems
- Warm and Friendly
- High Energy and Stamina
- Team Player
- Service-Oriented
- Relationship Building
- Courteous Phone Demeanor
Timeline
Restaurant Server
Oscar's Breakfast, Burgers. And Brews
06.2019 - Current
Fine Dining Server
Main Street On Central
08.2017 - 01.2019
Inside Sales Representative
ContraVac
04.2015 - 05.2017
Some College (No Degree) -
Marshall University
High School Diploma -
Cabell Midland High School