Sarah Folan

Kapaa,HI

Summary

Versatile and results-driven professional with a comprehensive background in dental hygiene and office administration, excited to transition from hands on clinician. Excelled in enhancing patient care through meticulous attention to detail and advanced radiography, while streamlining office operations by optimizing scheduling systems. Demonstrated exceptional communication and problem-solving abilities, significantly improving patient retention and inter-departmental coordination. Built strong trusting personal relationships over a 27 year career with a highly successful private practice. Highly proficient with computer skills with the ability to quickly learn new software. Uses independent decision-making skills and sound judgment to positively impact teamwork success.

Education

Associate of Science - Dental Hygiene

Daytona State College

Daytona Beach, FL

05-2011

Work History

Dental Hygienist

Distinctive Dentistry

06.1997 - 08.2024

Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed.
Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
Maintained accurate medical and dental records by documenting important patient data in Dentrix.
Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
Served as a mentor for new dental hygienists, sharing knowledge and best practices to help them excel in their roles.
Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
Improved appointment availability by optimizing scheduling system, reducing wait times for patients.

Administrator

Distinctive Dentistry

06.2011 - 08.2011

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Dental Assistant, CDA EFDA

Dr. Roger B. Nofsinger DMD

06.1997 - 08.2011

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Documented patient dental health information, medical history, and vital signs for future reference.
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Contributed to office organization by maintaining accurate patient records and updating files regularly.
Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Skills

Problem-Solving
Professionalism
Patient relationship building
Attention to Detail
Time Management
Multitasking Abilities

Reliability
Excellent Communication
Active Listening
Adaptability and Flexibility
Recordkeeping
Scheduling and calendar management

Affiliations

Advent Health Sharing Smiles International

Additional Information

I am a highly motivated and progress-focused Professional, with a track record of initiative and dependability. Throughout the course of my career, I have perfected my Clinician and patient relationship abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed communication, interpersonal, and detailed plan presentation toward team efforts and business improvements. As a Clinician I was responsible for all chart entry daily, for each patient I provided care for with meticulous accuracy. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong customer service talents. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you!

I am currently seeking to further my education with a Bachelors Degree in Health Sciences. I have recently relocated to Hawaii with my husband and I looking to transition from hands on Clinician, I think this would be a great opportunity to apply my other skills and talents.

Overview

years of professional experience