Timothy Hostetter
Baden,PA
Summary
Service Coordinator at Rudd Equipment with a strong background in client relationship management and regulatory compliance. Successfully enhanced operational efficiency through prompt issue resolution and effective communication skills. Proficient in billing, invoicing, and technical troubleshooting, consistently achieving high levels of customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Coordinator
Rudd Equipment
Leetsdale, PA
10.2019 - Current
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Assessed company operations for compliance with safety standards.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Addressed and resolved client complaints and issues in a timely manner.
- Provided customer service to ensure client satisfaction.
- Obtained purchase order information to invoice work orders.
- Assisted with billing and invoicing for services rendered.
- Identified needs of customers promptly and efficiently.
Installation Technician
Kapp Communications
Emsworth, PA
05.2014 - 10.2019
- Ran tests on newly installed data networks and equipment to confirm proper functionality.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
- Dispatched to various sites to perform maintenance on failed equipment.
- Provided clear guidance to ensure optimal operation of Internet systems by end users.
Operations Specialist
US Navy
Virginia Beach, VA
04.2008 - 04.2012
- Analyzed key performance indicators to identify effective strategies.
- Collaborated with other departments to develop solutions that addressed operational issues.
- Managed a group of about 15 junior enlisted sailors effectively.
Education
Associate of Applied Science - Computer and Information Sciences
ECPI University
Virginia Beach, VA12-2015
Skills
- Client relationship management
- Regulatory compliance
- Time management
- Billing and invoicing
- Quality assurance
- Customer service
- Technical troubleshooting
- Multitasking
Affiliations
- Ambridge Youth Baseball Board member 8 & Under commissioner
- Ambridge Youth Assistant Wrestling Coach 12 & Under
Accomplishments
- Volvo recognized Veteran
Certification
- CPR Certified
- PA Criminal Background Check Obtained
- PA Child Abuse Clearances Obtained
Timeline
Service Coordinator
Rudd Equipment
10.2019 - Current
Installation Technician
Kapp Communications
05.2014 - 10.2019
Operations Specialist
US Navy
04.2008 - 04.2012
Associate of Applied Science - Computer and Information Sciences
ECPI University
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