Tim Mccready
Columbia,MD
Summary
Proven Dispatcher Office Assistant with a track record of optimizing routing efficiency and enhancing operational flow at American Furniture Rental. Skilled in database management and excelling in high-stress situations, I have significantly improved dispatch accuracy and customer service. Expert in QuickBooks and renowned for exceptional teamwork, my contributions have consistently met and exceeded performance metrics.
Overview
9
9
years of professional experience
Work History
Dispatcher Office Assistant
Empire Autoparts
Odenton, MD
08.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Advised regarding delays and special circumstances.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
Dispatcher
KSI Auto Parts
Hanover, MD
05.2017 - 07.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
Dispatcher Office Assistant
American Furniture Rental
Jessup, MD
04.2015 - 06.2016
- Maintained updated and detailed records of calls in physical and electronic database.
- Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Coordinated with multiple departments to ensure timely dispatch of goods, enhancing overall operational flow.
Education
Associates - Communications
Howard Community College
Columbia, MD07.2020
Skills
- Typing Speed
- Scheduling Coordination
- Prioritization
- Route Planning
- Filing and data archiving
- Multi-line phone proficiency
- Administrative Support
- Database Maintenance
- Documentation and Recordkeeping
- Spreadsheet Management
- Support Services
- Excel spreadsheets
- QuickBooks expert
- Accounting familiarity
- Database Management
- AR/AP
- Excellent Communication
- DATABASICS Expense knowledge
- Sage 50 US
- AS/400
- Teamwork and Collaboration
Timeline
Dispatcher Office Assistant
Empire Autoparts
08.2022 - Current
Dispatcher
KSI Auto Parts
05.2017 - 07.2020
Dispatcher Office Assistant
American Furniture Rental
04.2015 - 06.2016
Associates - Communications
Howard Community College