Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Merchant

Wichita,KS

Summary

customer service representative with call center experience at Domino's Pizza, recognized for enhancing operational efficiency through exceptional problem-solving and customer relations skills. Proven ability to train new staff and manage cash operations effectively, ensuring high service levels and customer satisfaction. Committed to delivering outstanding service and resolving complaints efficiently.

Overview

1
1
year of professional experience

Work History

CSR

Domino's Pizza
06.2024 - 08.2025
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.

Education

Associate of Science - Science

Lone Star College
Houston, TX
05-2025

High School Diploma -

Cypress Springs High School
Cypress, TX
05-2025

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • Customer relations

Timeline

CSR

Domino's Pizza
06.2024 - 08.2025

Associate of Science - Science

Lone Star College

High School Diploma -

Cypress Springs High School

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