Timothy Morgan
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Dabella Exteriors
03.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
Assistant Store Manager
5.11 Tactical
03.2022 - 01.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Server
Stand Up Live Comedy Theater
09.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Lead Performance Cook
Milwaukee Brewers
03.2021 - 09.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
- Planned nutritious meal options for players with various health needs for upcoming Games and seasons
Line Cook
Genuine Concepts
11.2020 - 03.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Catering Chef
The Herb Box
01.2020 - 08.2020
- Cooked for large groups of people and managing various types of food for large events.
- Ordered food items and supplies needed to fulfill catering jobs.
- Caterer for entirety of LA Dodgers spring training
Installation Technician
Vivint Home Security And Automation
04.2017 - 11.2019
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
Education
Associate of Arts - Business Administration
Chaffey College
Rancho Cucamonga, CANo Degree - Holistic Health
Institute of Integrative Nutrition
Skills
- Data Inputting
- Bookkeeping
- Sales Closing
- Competitor Research and Analysis
- Sales Proposal Creation
- Computer Skills
- Canvassing Neighborhoods
- Persuasive Negotiator
- Networking
- Relationship Building
- Consultative Sales Approach
- Customer Service-Oriented
Timeline
Sales Representative
Dabella Exteriors
03.2023 - Current
Assistant Store Manager
5.11 Tactical
03.2022 - 01.2023
Server
Stand Up Live Comedy Theater
09.2021 - 03.2022
Lead Performance Cook
Milwaukee Brewers
03.2021 - 09.2021
Line Cook
Genuine Concepts
11.2020 - 03.2021
Catering Chef
The Herb Box
01.2020 - 08.2020
Installation Technician
Vivint Home Security And Automation
04.2017 - 11.2019
Associate of Arts - Business Administration
Chaffey College
No Degree - Holistic Health
Institute of Integrative Nutrition
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