Timothy Saechou
Sacramento,California
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals and sales quotas.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Victra Verizon Wireless
09.2023 - 04.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Daily check ins with team to ensure sales targets are met.
- Offered personalized solutions based on individual client needs assessment, leading to higher conversion rates and overall satisfaction scores.
Mobile Expert
T-Mobile
11.2015 - 09.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Ensured monthly sales quotas were met.
Mobile Sales Associate
Best Buy
01.2012 - 11.2015
- Maintained store appearance by organizing displays and promotional materials according to corporate guidelines for visual merchandising excellence.
- Handled complex customer inquiries and resolved issues promptly, minimizing negative impact on store reputation.
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
- Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.
Education
Associate of Science - Accounting And Business Management
Cosumnes River College
Sacramento, CA2018
Skills
- Staff Management
- Inventory Control
- Staff Development
- Goals and performance
- Sales Reporting
- Sales strategy development
Timeline
Assistant General Manager
Victra Verizon Wireless
09.2023 - 04.2024
Mobile Expert
T-Mobile
11.2015 - 09.2023
Mobile Sales Associate
Best Buy
01.2012 - 11.2015
Associate of Science - Accounting And Business Management
Cosumnes River College
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