Timothy Townsend
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Carrabba's Restaurant. Skilled in hospitality service expertise and managing multitasking challenges effectively. Boosted sales through strategic planning and fostered a culture of exceptional customer service, leading to increased loyalty and profitability. Demonstrates a strong work ethic and guest engagement acumen. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Server
Carrabba's Restaurant
05.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Home Health Aide
Family - Father
01.2010 - 05.2015
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
General Manager
New Mass Restaurants LLC
05.2004 - 09.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
General Brown Junior-Senior High School
Dexter, NYSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Hospitality service expertise
- Service prioritization
- Menu Memorization
- Professional Appearance
Timeline
Server
Carrabba's Restaurant
05.2015 - Current
Home Health Aide
Family - Father
01.2010 - 05.2015
General Manager
New Mass Restaurants LLC
05.2004 - 09.2009
General Brown Junior-Senior High School
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