Timothy Traylor
Los Angeles,CA
Summary
A passionate and adaptable client success and account manager of 8 years with a strong work ethic, as well as pedigree in various IT, media marketing, and B2B client management positions.. Working in sales and tech management has given me dynamic and rare oversight. I have worked in specialized roles dealing with backend engineering, client service help, film/media processing and customer success. I am looking for a position in the greater Los Angeles area. I pride myself in being dependable,reliable, and professional; I'm ready to learn and become a prominent part of my next company!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
DoStuff
Los Angeles, CA
01.2022 - Current
- Oversaw client representation for a total of four markets including Los Angeles, San Diego, Vancouver, and Victoria Island/ Toronto.
- Handled marketing and advertising budgets on a daily basis, conducting numerous meetings with senior management, and also putting together data driven presentations to breakdown efficient strategies in order to best suit the client.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
CLIENT SERVICE COORDINATOR
Datamax INC
Coppell, TX
02.2021 - 12.2021
- Focused on maintaining and keeping open communication with our clients as we work through there computer and server issues during day to day business
- Handled clients ranging from all four of our markets and various verticals/ businesses that we service.
- The services provided by the company include data hardware and network installations, server care, and entire software connections.
- I also handle coordination of business and account management for the IT director and manger.
- Coordinated the implementation of new projects, ensuring that all deadlines were met or exceeded.
MEDIA MANAGER
Engel Entertainment
Austin, TX
03.2019 - 01.2021
- Combined both my technical ability to decipher the equipment needed for particular footage as well as accounting for media obtained and ensuring its safe delivery to the post credit team and senior management of the product/ TV network.
- Worked alongside a camera crew handling both equipment and media for the production team and show runners.
- Maintained a database of contacts from the media industry.
- Generated weekly reports on the effectiveness of campaigns.
- Updating footage and preparing gear daily for 12 hour shoots.
ACCOUNT MANAGER
Dropoff INC.
Austin, TX
08.2018 - 03.2019
- Acted as main point of contact for both inbound and outbound call volume while working to bring in new clients as well as assist current customers with their routes and delivery.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- With both inbound and outbound calls I worked to help meet the needs of clients during their daily runs and business deliveries.
- Also working with SEO campaigns and being able to put together proposals for enterprise clients looking to expand operations.
- Recruited, hired and trained new hires to optimize profitability.
ACCOUNT EXECUTIVE
Big Review TV
Austin, TX
05.2017 - 08.2018
- In charge of both maintaining and bringing on accounts for the marketing side of BIG Unlimited', an online platform for businesses of all sizes creating content and also displaying that content through various media channels
- Handling both the client and the business side of the relationship with a number of different local businesses around the U.S.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Identified potential new customers through research of industry trends and competitive analysis.
- Maintained accurate records of all sales activities using CRM software systems.
TECHNICAL SALES SPECIALIST
Best Buy Corp
San Marcos, TX
10.2015 - 04.2017
- Handled Service Care issues for both returning and new customers seeking help with previous orders and creating orders online.
- Responsible for assisting customers with any questions they may have concerning an item within the home theater or appliances department
- Updated customer databases with contact information and account status details.
- Provided technical advice regarding specific product features that meet customers' needs.
- My job requires me to be both knowledge and understanding to what exactly the clients may need.
- Dealing with both sales and customers to help find a solution for each party.
Education
BACHELOR OF MASS COMMUNICATIONS AND JOURNALISM IN ADVERTISING AND MARKETING -
Texas State University
Skills
- Strategy development
- Account Development
- Research
- Logistics
- Web Design
- Content
- HTML
- Inventory
- Adobe Photoshop
- Supervising experience
- Digital Marketing
- Google Analytics
- Customer Service
- SEO
- Customer Data Confidentiality
- Employee Recruitment and Hiring
- Data Analytics
- Lead Generation
- Account Servicing
Certification
- Microsoft Word Expert 2019
- Microsoft Excel Expert 2019
- Microsoft PP Expert 2019
- JavaScript HTML Design (Beginner)
- Salesforce Proficient
- Zoho Proficient
- NetSuite Proficient
Awards
Dean's List (Fall '13) Dean's List (Spring '14) Dean's List (Spring '15) Dean's List(Fall '16)
Extracurricular Activities
Advertising Club Business Honor Society (BHS)
Honor's College Graduate(2016)
Timeline
Account Manager
DoStuff
01.2022 - Current
CLIENT SERVICE COORDINATOR
Datamax INC
02.2021 - 12.2021
MEDIA MANAGER
Engel Entertainment
03.2019 - 01.2021
ACCOUNT MANAGER
Dropoff INC.
08.2018 - 03.2019
ACCOUNT EXECUTIVE
Big Review TV
05.2017 - 08.2018
TECHNICAL SALES SPECIALIST
Best Buy Corp
10.2015 - 04.2017
BACHELOR OF MASS COMMUNICATIONS AND JOURNALISM IN ADVERTISING AND MARKETING -
Texas State University
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