Timothy Webb
Tulsa,OK
Summary
Ability to follow directions, learn quickly and train others. Careful and efficient when performing any task. Reliable, hard-working, and very friendly, Authorized to work in the US for any employer
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's-Pikeville, KY
Pikeville, KY
06.2022 - 09.2022
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Supported training of new crew members, leading to more efficient onboarding process.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Crew Member
McDonald's-South Williamson, KY
South Williamson, KY
09.2022 - 08.2023
- Implemented process improvements that enhanced overall service efficiency and speed.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
McDonald's-Pikeville, KY
Pikeville, KY
08.2023 - 07.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards effectively.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Assisted in training new crew members on operational procedures and safety protocols.
- Prepared food items according to quality and safety guidelines consistently.
- Handled cash register transactions accurately while ensuring customer satisfaction.
- Monitored inventory levels and assisted with stock replenishment as needed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Pharmacy Customer Service Associate
Walgreens
Tulsa, OK
09.2024 - 12.2025
- Assisted customers with inquiries, ensuring timely resolutions and maintaining high satisfaction levels.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to streamline inventory management and product restocking processes.
- Trained new associates on customer service protocols and company policies to promote consistency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Addressed customer complaints effectively, fostering a positive shopping environment and loyalty.
Education
High School -
Burch High School
Delbarton, WV06-2010
Skills
- Restaurant experience
- Cashiering
- Order entry
- Presentation skills
- Food service
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complex Problem-solving
- Guest services
Languages
English - Fluent
Timeline
Pharmacy Customer Service Associate
Walgreens
09.2024 - 12.2025
Crew Member
McDonald's-Pikeville, KY
08.2023 - 07.2024
Crew Member
McDonald's-South Williamson, KY
09.2022 - 08.2023
Crew Member
McDonald's-Pikeville, KY
06.2022 - 09.2022
High School -
Burch High School