Timothy (Brad) Napier
Flatwoods,Kentucky
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 23-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
23
23
years of professional experience
Work History
Market Sales Manager
Cintas
09.2018 - Current
- Responsible for executing a repeatable process and playbook to develop new storefronts and new business accounts for Cintas
- Manage a diverse team of sales representatives both in person and remotely to attain new business growth forecasts
- Assists in the prospecting and development of new business opportunities: on-site visits, cold calling, and new customer presentations
- On-site and remote management of 8 territory reps and sales personnel
- Experience dealing with small/medium/large business sectors – business owners, directors, and C suite decision makers
- Oversee new business acquisition and existing business renewals
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
General Manager
Verizon Wireless
11.2009 - 05.2018
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Sales results and performance for 2017 fell within top 1% of the company – President’s Cabinet winner for 2017.
- Remote and on-site management of 7 sales/cost centers
- Remote management of 60 sales employees and 7 General Managers
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Team Manager
AT&T Mobility
07.2003 - 11.2008
- Team manager of both inbound and outbound customer service and technical support representatives in a call center environment
- Astute to call center metrics such as average call handle time, one call resolution, call volume, and quality assurance
- Experience with managing employees in a union environment
- Experience with making decisions based on the terms of the union contract
- Led a hybrid project for solving advanced cellular network issues
- Conducted reviews of inbound and outbound calls
- Coached and developed direct reports in relationship to customer issue resolution, customer experience, and individual KPI management
- Managed up to 20 direct reports.
Supervisor
Applied Card Systems
02.2001 - 04.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Education
Bachelor of Science in Management (BSM) -
University of Phoenix
Associate of Arts (AA) -
Ohio University Southern Campus
Skills
- Product knowledge
- Business development
- Emotional intelligence
- Sales presentations
- Sales forecasting
- Team leadership
- Relationship building
- Data-driven decision making
Accomplishments
- Cintas Sales Manager of the Quarter, Q4 FY23
- Cintas President’s Club Hardline FY21
- 11-time Cintas Summit Sales Award
- Verizon President’s Cabinet 2017 – Top 1% of Sales Organization
- Version Winner’s Circle 2011 & 2017 – Top 10% of Sales Organization
- AT&T Mobility Key Contributor Award 2007
- AT&T Mobility Return on Performance Winner 2006 & 2007
Timeline
Market Sales Manager
Cintas
09.2018 - Current
General Manager
Verizon Wireless
11.2009 - 05.2018
Team Manager
AT&T Mobility
07.2003 - 11.2008
Supervisor
Applied Card Systems
02.2001 - 04.2003
Bachelor of Science in Management (BSM) -
University of Phoenix
Associate of Arts (AA) -
Ohio University Southern Campus
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