Tim Wallace
Terre Haute,IN
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Shift Manager
Wendy's
Terre Haute, IN
09.2024 - 08.2026
- Supervised daily operations to ensure efficient service and food quality.
- Trained new staff members on company policies and customer service standards to enhance service quality.
- Managed shift schedules to ensure adequate workforce coverage during peak hours, improving operational flow.
- Ensured food safety and regulation compliance
- Coached team members to meet speed of service goals
- Resolved customer complaints promptly, contributing to increased customer satisfaction and loyalty.
- Enforced adherence to food preparation standards and cleanliness procedures.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Senior Group Leader
Chiyoda USA
Greencastle, Indiana
05.2012 - 08.2019
- Managed and coordinated the daily operations of a group of 10-20 employees.
- Monitored and improved quality, cost control and safety efforts with hands-on leadership style.
- Implemented process improvements to enhance efficiency and reduce waste.
- Oversaw compliance with safety regulations and quality standards in operations.
- Evaluated employee performance on an ongoing basis to determine areas for improvement.
- Drafted performance reviews for each employee in the group.
Floor Supervisor
McDonald's
Greencastle, IN
12.2010 - 04.2012
- Trained and mentored team members in customer service and food preparation.
- Monitored food safety practices, ensuring adherence to health regulations.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Processed customer payments accurately and efficiently.
Education
Some College (No Degree) - Management
American Military University
Skills
- Food safety compliance
- Shift scheduling
- Staff training
- Quality control
- Performance evaluation
- Customer complaint resolution
- Team leadership
- Employee coaching
- Shift leadership
- Opening and closing procedures
- Shift checklists
- Cash handling
- Decision-making
- Effective communication
- Multi-tasking
- Positive attitude
Certification
- Serv Safe food handler and manager certified
Timeline
Shift Manager
Wendy's
09.2024 - 08.2026
Senior Group Leader
Chiyoda USA
05.2012 - 08.2019
Floor Supervisor
McDonald's
12.2010 - 04.2012
Some College (No Degree) - Management
American Military University