Timyiah Glover
Port Saint Lucie,FL
Summary
Demonstration and commitment to delivering exceptional customer service and improving patient well-being through effective communication and problem-solving. Skilled in scheduling, medical records management, and implementing patient-centered programs that improve outcomes and enhance patient satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PATIENT COORDINATOR
Florida Cancer Specialist
Fort Myers, FL
12.2023 - Current
- Meet performance goals and metrics in fast-paced performance setting.
- Provided excellent customer service to customers over the phone and through email communication, while demonstrating effective problem-solving skills.
- Utilized computer systems to access customer accounts, update information, and accurately process payments.
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
CARE COORDINATOR
Cleveland Clinic Hospital
Stuart
03.2021 - 10.2024
- Facilitate weekly meetings with teams internal and external meetings, achieving a 100% satisfaction rate from stakeholders.
- Increase unit productivity by developing a training plan for 50 new staff and conducting training sessions.
- Document, track and report on project timelines using EPIC, and Microsoft Office365 integrated with Smartsheet, to ensure completion within established metrics, resulting in a 95% or more on-time project completion rate.
- Manage data governance aspects of assigned projects, ensuring adherence to SOPs, policies, and compliance regulations like HIPAA and PCI-DSS.
- Coordinate with Business System Analysts and Project Manager to design and implement the use of EPIC and other systems for administrative coordination and to ensure project milestones are met.
PROJECT COORDINATOR
Calvin Johnson Home Inspection
Port Saint Lucie
02.2013 - 10.2015
- Utilized Smartsheet and Trello to create and manage comprehensive project plans; work breakdown structures; Gannt charts; and assign tasks for home renovation projects, resulting in a 30% reduction in project cycle time and increased project efficiency.
- Developed a new communication plan leveraging Google Sheets to provide regular project updates to internal and external stakeholders including construction teams and clients, resulting in a 25% increase in client satisfaction measured through surveys.
- Created an Excel spreadsheet with complex formulas and macros to forecast and manage project budgets and resources, and conducted vendor bid-analysis, resulting in a $32,000 reduction in project costs and improved resource utilization.
- Implemented a risk management plan to identify, track, and mitigate project risks, resulting in a reduction in project risks and increased project success rate.
- Conducted post-project reviews utilizing Smartsheet to gather feedback and identify areas for improvement, resulting in continuous process improvement and increased project success rate by 10%.
Education
ASSOCIATE IN ARTS (A.A.) - INFORMATION TECHNOLOGY
IRSC
Port Saint Lucie08-2026
Skills
- Budgeting
- Customer Relationship Management
- Onboarding
- Technical support
- Analytical and Critical Thinking
- Time Management
Certification
- CPR
- Project Management
References
References available upon request
Timeline
PATIENT COORDINATOR
Florida Cancer Specialist
12.2023 - Current
CARE COORDINATOR
Cleveland Clinic Hospital
03.2021 - 10.2024
PROJECT COORDINATOR
Calvin Johnson Home Inspection
02.2013 - 10.2015
ASSOCIATE IN ARTS (A.A.) - INFORMATION TECHNOLOGY
IRSC
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