Tina Arnette
Lenoir,NC
Summary
Detail-oriented professional skilled in customer service, communication, and problem-solving. Expertise in coordinating schedules and resolving inquiries to enhance service delivery and improve customer retention.
Overview
37
37
years of professional experience
Work History
Secretary
Arnettes Skidsteer Repair
Lenoir, North Carolina
05.1989 - Current
- Coordinated scheduling and appointments for technicians and service calls to optimize service delivery.
- Handled incoming phone calls, addressing inquiries and transferring calls.
- Responded to customer inquiries via email and telephone with professionalism.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters, and emails for effective communication.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized office files and customer records for streamlined retrieval and efficient management.
- Reviewed invoices for accuracy, ensuring timely payment processing.
- Processed invoices and supported billing operations for repair services rendered.
- Developed spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
Childcare Lead Teacher
Lenoir Christian Academy
Lenoir, North Carolina
02.2020 - 03.2022
- Created a nurturing environment fostering social, emotional, and cognitive growth in children.
- Developed lesson plans aligning with educational standards and children's developmental needs.
- Supervised classroom activities ensuring safety and engagement among students.
- Trained and mentored new teachers on classroom management techniques and curriculum implementation.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Organized age-appropriate learning activities promoting creativity and critical thinking skills.
- Implemented assessment tools to monitor children's development and educational outcomes consistently.
- Provided guidance and supervision to a group of 10 children aged 3-5 in a safe, secure environment.
- Ensured all health and safety regulations were adhered to at all times.
- Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities.
- Encouraged creativity through art projects or other creative outlets.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Integrated technology into lesson plans.
- Managed opening and closing procedures of daycare to ensure safety and compliance.
Education
High School Diploma -
WestCHS
Lenoir, NC05-1989
Skills
- Appointment scheduling
- Service coordination
- Customer communication
- Document management
- Invoice processing
- Data entry
- Microsoft Excel
Timeline
Childcare Lead Teacher
Lenoir Christian Academy
02.2020 - 03.2022
Secretary
Arnettes Skidsteer Repair
05.1989 - Current
High School Diploma -
WestCHS