Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Ballard

Willingboro

Summary



Professional with experience in healthcare administration, equipped to oversee patient access operations with focus on efficiency and quality. Skilled in managing team collaboration, navigating changing environments, and delivering consistent results. Known for strong communication, problem-solving, and leadership abilities that drive organizational success and enhance patient satisfaction.

Experienced with overseeing patient access operations to ensure seamless and efficient processes. Utilizes strong leadership abilities to guide teams in delivering top-tier patient service. Track record of implementing effective workflow solutions and maintaining high levels of patient satisfaction.

Overview

27
27
years of professional experience

Work History

Patient Access Supervisor

Capital Health Medical Center
06.2021 - Current
  • Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
  • Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
  • Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
  • Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary
  • Streamlined patient registration process by implementing efficient workflows and reducing wait times.

Managed Care Coordinator

Horizon NJ Health
02.2009 - 06.2021
  • Conducted comprehensive assessments of patient needs, utilizing findings to develop tailored approaches to care management.
  • Enhanced patient satisfaction with personalized care coordination, addressing individual needs and concerns.
  • Managed complex caseloads effectively while maintaining high-quality standards for patient care delivery.
  • Streamlined the managed care process for better efficiency through thorough documentation and accurate recordkeeping.

Lead Patient Access Representative

Capital Health Medical Center
02.2006 - 06.2021
  • Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
  • Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
  • Developed comprehensive training materials for new hires, leading to faster onboarding and increased employee confidence in their roles.
  • Partnered with quality assurance teams in conducting ongoing evaluations of the Patient Access department''s performance, leading to continuous improvements in service delivery.

Daycare Assistant

Rachel's Daycare
01.1998 - 06.2012
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Office Manager

Quakerbridge Pediatrics
06.2000 - 06.2007
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Barringer HS
Newark, NJ

Skills

  • HIPAA compliance
  • Effective problem solving
  • Team management
  • Insurance verification

Timeline

Patient Access Supervisor

Capital Health Medical Center
06.2021 - Current

Managed Care Coordinator

Horizon NJ Health
02.2009 - 06.2021

Lead Patient Access Representative

Capital Health Medical Center
02.2006 - 06.2021

Office Manager

Quakerbridge Pediatrics
06.2000 - 06.2007

Daycare Assistant

Rachel's Daycare
01.1998 - 06.2012

Barringer HS

Similar Profiles

CREATE PROFILE