Tina Cardwell
Pensacola,FL
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
24
24
years of professional experience
Work History
Bar and Restaurant Manager
Wild Greg’s saloon
Pensacola, Florida
01.2020 - Current
- Resolved customer complaints in a professional manner.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
- Collaborated with chefs and cooks regarding menu items and production needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Updated computer systems with new pricing and daily food specials.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees to perform duties.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Security Supervisor
Severance security
Pensacola, Florida
07.2018 - 01.2020
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Administered first aid and emergency support as needed during incidents.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Implemented new security protocols to prohibit trespassing and increase safety.
General Manager
Circle K
Pensacola, Florida
04.2016 - 12.2018
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained employees on duties, policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Gas Station and Restaurant Manager
Hucks Gas Station
Carterville, Illinois
08.2013 - 04.2016
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw food preparation, production and presentation according to quality standards.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Responding quickly to emergency situations involving hazardous materials or spills.
- Scheduling maintenance services for pumps and other equipment as needed.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
- Developed effective scheduling processes to achieve production objectives.
General Manager
Dollar General Market
Kevil, Kentucky
02.2011 - 08.2013
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Loan Office Manager
Check Into Cash
Sterling, Illinois
04.2001 - 08.2011
- Developed and implemented office policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ensured compliance with applicable laws regarding employment practices.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and mailed current statements to customers.
- OPY Monitored payments due from clients and promptly contacted clients with past-due payments.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Verified details of transactions, funds received and total account balances.
- Developed and improved procedures for collection of past due amounts.
- Reduced losses by restructuring loan payment plans.
Education
Associate of Science - CJS
Svcc
Sterling, IL06-2002
Skills
- Scheduling coordination
- Beverage making
- Cost control
- Food safety compliance
- Performance evaluations
- Sanitation standards
- POS systems proficiency
- Cocktail creation
- Staff management
- Menu development
- Employee training
- Recruitment
- Restaurant operations management
- Labor and food cost control
Timeline
Bar and Restaurant Manager
Wild Greg’s saloon
01.2020 - Current
Security Supervisor
Severance security
07.2018 - 01.2020
General Manager
Circle K
04.2016 - 12.2018
Gas Station and Restaurant Manager
Hucks Gas Station
08.2013 - 04.2016
General Manager
Dollar General Market
02.2011 - 08.2013
Loan Office Manager
Check Into Cash
04.2001 - 08.2011
Associate of Science - CJS
Svcc